I can only open up NIS from the taskbar icon, it will not open from the start menu (invalid path error). I had a Symantec tech remotely try to fix this with no luck. I was told that this is normal? and '“we have installed the product, see ya”. Yeah right. I have been using Norton for many years and many versions and never had this happen. Any ideas or at least a phone number to complain about the support service (I saved the chat session)? Any help is greatly appreciated.