Can't open Norton Antivirus 2009

Hi,

 

I am posting for a Co Worker, He just recentley bought Norton Antivirus 2009, First he was having problems downloading it, saying file not found, But he finally was able to install it,

 

Now when he tries to click on the Norton icon on the desktop it will not open Nortons. Samething if he click on start then All Programs then Nortons antivirus will not open, He said he was able to open it couple of days ago but no longer can't.

 

He uses Windows XP also,

 

Whats fishy to me, is that he told me that he was scanning it then said it found like 83 infected files something like that not sure if its just cookies that it found or not but what i don't understand what he said to be able to remove all the files that he needed to upgrade 30 dollars to remove it. does this make any sense, he is a quiet person so kind of hard to figure it out.. maybe at the time he had the trial version and needed to purchase the software to totally remove all the files would that make sense?

 

Thanks for any answers, will print out any answers and give it to him