Yeah, here's the log file thing.
TPC_II wrote:Yeah, here's the log file thing.
Thanks - I went thru it rather quickly and yes I can see why they recommend sending it to McAfee techs to look at. There does not appear to be many FAILS listed - but not knowing what they stand for is no help. Sorryr - it was worth a shot though - perhaps a tech from Norton can understand it.
Well thanks for reading it anyway. So what now?
Good question - what now?
How about checking Start > Control Panel > Mouse > Buttons Tab > ensure Switch primary and secondary buttons is unchecked.
Have you been using an account with administrator privileges while doing this troubleshooting? The log you posted shows it was unable to establish trust. This could indicate insufficient privileges
If not, try running the McAfee tool again from an admin account. Then run the Norton Removal and Reinstall Tool again from the admin account.
The mouse issue would be a Windows issue. Do you use the default Microsoft drivers, or special drivers from the manufacturer, ie Logitech?
Yeah, I tried switching the mouse clicks before. All it did was result in switching the problem around.
Technically all the accounts on this computer do have admin powers, but I guess some features don't work since mine specifically doesn't have a password. So I'll try making and using an admin account.
And...nothing's changed. So yeah, here's the new McAfee log if you want to see it. I also did the Norton Remove and Reinstall tool, but it didn't give me any unusual messages, so I don't know.
And yeah, I'm using a Dynex mouse. I've been using it for a few years now.
TPC_II wrote:
And yeah, I'm using a Dynex mouse. I've been using it for a few years now.
If you are using the Dynex software, try downloading a fresh copy of the software. Uninstall the old software, reboot.
On rebooting, the default Windows driver should take effect. See if things work correctly. If they do, you can decide whether or not to install the Dynex software again.
Well, I'm back after being busy for a few days, and in those days I couldn't find the original mouse. It broke down years ago, so we stopped using it and stuck with this Dynex mouse since then. I also tried to find the software for the mouse, but couldn't find anything using Search or looking in Add or Remove Programs. I really don't see how it could be the mouse though, it's not like it has problem left clicking, it only is when I try to open programs like Paint, Google Chrome, Firefox, etc.
And now Norton tell me the System Status is "At Risk". So it told me to click Fix Now, which then opened a Quick Scan, which...got stuck again. What should I do?
Is your XP fully updated to SP3?
Go into Device Manager and remove the mouse from there. Then reboot and windows will reinstall the mouse drivers.
See if any of this helps.
I'm not sure about SP3.
And I tried the mouse thing, no change.
TPC_II wrote:I'm not sure about SP3.
And I tried the mouse thing, no change.
SP3 is the 3rd Service Pack for Windows XP.
I see that nobody in this thread suggested safe mode. In Safe Mode, nothing except the core Windows files run. That could test whether there is a conflict somewhere. Test your mouse in there.
To get into safe mode, reboot your PC and repeatedly tap "f8." Then chose "safe mode."
See http://www.computerhope.com/issues/chsafe.htm for more help on how to do this.
Well, I tried safe mode, the problem still exists in there.
I also noticed a line of text on the top of the screen in safe mode, and it mentioned Service Pack 3, so I guess I have it.
You could try this fix from "Kelly's Korner" which re-associates .exe links:
EXE FIX (http://www.kellys-korner-xp.com/xp_tweaks.htm) line #12
(maybe do a restore point before just in case it causes more problems)
Back to your mouse. Is it a USB or PS2 connected mouse?
If it is a USB mouse, try using a different USB port on your computer. If possible, try one on the front of your computer.
If it is a PS2 mouse, see if you can get hold of a USB mouse to try.
Based on Peter's post, I suggest you try get a hold on another mouse and try that or try the mouse you have on another PC. This is to test whether the problem lies with the mouse itself.
scarfy wrote:Based on Peter's post, I suggest you try get a hold on another mouse and try that or try the mouse you have on another PC. This is to test whether the problem lies with the mouse itself.
Yes. This is to check the physical mouse, but my suggestion also checks the physical ports on your computer that the mouse connects to.
To Peter: It's a USB mouse, so I tried it using the front port like you said. No change. I also tried the monitor ports. No change.
To scarfy: I did try a new mouse, but I tried it again using three different ports. No change.
To Davec33: Huzzah! That fixed it! I can open up all the programs now with left-click! Thank you!
And somehow that seems to have fixed Norton too! Quick Scan was moving pretty slow, but it actually finished, and now it says System Status: Secure. No idea what caused this craziness though, but I'm glad it's over.
Teamwork rules
Glad you got it fixed.
You might want to mark the post with the solution so others with similar problems can find a fix.
Done. Thank you guys, I really appreciated the help!