Can't reinstall Norton 360

Norton Security | Norton Internet Security
1

Hi

I bought a new subscription for Norton 360 which runs until April next year.  Unfortunately due to a system restore I have lost my Norton 360, it is still showing on my programme list so when I have tried to reinstall using the disc it tells me that I have to remove it before I can reinstall.  When I click on uninstall on my programme list it tells me that ' the specific module cannot be found' so I can go no further.

Can anyone help me please?

Thanks

 

2

Hi

I bought a new subscription for Norton 360 which runs until April next year.  Unfortunately due to a system restore I have lost my Norton 360, it is still showing on my programme list so when I have tried to reinstall using the disc it tells me that I have to remove it before I can reinstall.  When I click on uninstall on my programme list it tells me that ' the specific module cannot be found' so I can go no further.

Can anyone help me please?

Thanks

 

3

Hello JayLovex and welcome!

 

I'm sorry to hear of your problem.

 

Can you restart the computer without incurring a BSOD?

 

 

4

Yes, I can. The BSOD only happens when trying to install Norton and it's happened every time I've tried to install it.

5

First check to see if Noron was partially installed by checking for an entry in  Add-Remove Programs or Programs and Features.  If not, then skip the step about uninstalling from this location and use only the Norton Removal Tool

 

Although some of these procedures may seem redundant, please execute each step.

    • Download and Save the Norton Removal Tool to your desktop.
    • Download and Save Norton 360v5 Standard to your desktop.
    • If you have N360v5 Premiere with 25 GB online storage, download from here
    • For temporary protection, turn on your Windows Firewall
    • Be sure to jot down any passwords used with 360 (Backup and Identity Safe)
    • Uninstall your current Norton Version via Add-Remove Programs or Programs and Features*
    • If prompted, select the option to Remove all user data... - see image from NIS 2011 here
    • Restart your computer when prompted
    • After the restart, run the Norton Removal Tool
    • Restart your computer when prompted
    • Right click on the N360 Installer and select “Run As Administrator” (XP users just double click)
    • If prompted, enter your product key and set up your Norton account
    • Check that Norton has turned OFF the Windows Firewall
    • Run Live Update a few times until no more definitions are available.

If these options do not work for you, the Norton Removal Tool can be run in SAFE MODE

 

6

Thank you for replying. I will try this and post when I'm done.

7

I apologize for the late response.

 

Although your suggestions didn't work (it would still crash every time), I eventually got it to reinstall by doing this:

 

After it gives me a BSOD and I restart the computer, Norton would always be partially installed. So I decided to locate the driver (BHdrvx86.sys) and keep an eye on that folder once it started to install. I deleted the driver as soon as it appeared and the installation process was able to continue.

 

I have LU up and running now. Thank you for your help.