My IT VP sent me an e-mail and told me my home mac gave the office server the infostealer.Banpaes ( infected .dll file). I updated Norton anti-virus and tried to run it but it just crashes. (see below - too long for the whole thing). I dumped the preferences and restarted which didn't help. I wanted to uninstall and re-install but Symantec uninstaller won't let me get to the uninstall window. It's not lit up. Any help is really welcome.... Thanks in advance.
Barbara
OS Version: 10.4.11
Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0xc0000000
Thread 0 Crashed:
0 <<00000000>> 0xffff8a4c __memcpy + 684 (cpu_capabilities.h:189)
1 ...ec.sharedsettings.framework 0x000ce648 ZssSymbol::Symbol(unsigned, char const*, unsigned) + 244
2 ...ec.sharedsettings.framework 0x000c21c8 ZssHash::ZssHash[not-in-charge](ZssDeserializer*) + 276
3 com.symantec.ips 0x000e872c SymIPS::IntrusionPreventionCluster::IntrusionPreventionCluster[not-in-charge](ZssDeserializer*) + 32
4 com.symantec.nortonantivirus 0x00011044 0x1000 + 65604
5 ...ec.sharedsettings.framework 0x000bfaf4 ZssData::Make(ZssData**, unsigned char const*, unsigned long) + 1380
6 ...ec.sharedsettings.framework 0x000c7c24 ZssConnection::OpenOrCreateSetting(ZssContainer**, unsigned, char const*, unsigned) + 316
7 com.symantec.ips 0x000e8928 SymIPS::IntrusionPreventionCluster::copy(ZssConnection*) + 220
8 com.symantec.nortonantivirus 0x0000ead4 0x1000 + 56020
9 com.symantec.nortonantivirus 0x0000b5d8 0x1000 + 42456
10 com.apple.Foundation 0x9fcd99a8 -[NSSet makeObjectsPerformSelector:] + 164
11 com.apple.AppKit 0x925296c0 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 864
12 com.apple.AppKit 0x925158ec loadNib + 240
13 com.apple.AppKit 0x92515344 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 716
14 com.apple.AppKit 0x9256c814 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 156
15 com.apple.AppKit 0x925fc64c +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 344
16 com.apple.AppKit 0x925fc3ec NSApplicationMain + 344
17 com.symantec.nortonantivirus 0x000168a4 0x1000 + 88228
18 com.symantec.nortonantivirus 0x00002bbc 0x1000 + 7100
19 com.symantec.nortonantivirus 0x000028c0 0x1000 + 6336
Thread 1:
0 libSystem.B.dylib 0x9000af48 mach_msg_trap + 8
1 libSystem.B.dylib 0x90108a40 mach_msg_server + 348
2 ...ec.sharedsettings.framework 0x000c58f0 ZssStString::operator=(ZssSymbol*) + 1768
3 libSystem.B.dylib 0x9002b908 _pthread_body + 96
Thread 0 crashed with PPC Thread State 64:
srr0: 0x00000000ffff8a4c srr1: 0x000000000200f030 vrsave: 0x00000000ff000000
cr: 0x44004246 xer: 0x0000000000000002 lr: 0x00000000000ce648 ctr: 0x000000000000016d
r0: 0x0000000000000002 r1: 0x00000000bffff310 r2: 0x0000000000000000 r3: 0x0000000004393018
r4: 0x00000000bffffff0 r5: 0x0000000000006766 r6: 0x0000000000000010 r7: 0x0000000000000020
r8: 0x0000000000000030 r9: 0x0000000000000008 r10: 0x0000000000000060 r11: 0x0000000000000080
r12: 0x0000000004393c20 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
r16: 0x0000000000000003 r17: 0x00000000a2545078 r18: 0x00000000a2545078 r19: 0x00000000a2545078
r20: 0x00000000bffff760 r21: 0x00000000bffff650 r22: 0x00000000000d7af4 r23: 0x00000000bffff3e8
r24: 0x000000000000678a r25: 0x00000000000da9d8 r26: 0x00000000000dab80 r27: 0x0000000004393000
r28: 0x000000000000676e r29: 0x0000000000155369 r30: 0x0000000000000000 r31: 0x00000000000ce55c
Binary Images Description:
0x1000 - 0x5ffff com.symantec.nortonantivirus 11.0.2 (35) /Applications/Symantec Solutions/Norton AntiVirus.app/Contents/MacOS/Norton AntiVirus
0x8e000 - 0xa7fff com.symantec.internetSecurity.framework 1.2.1 (6) /Library/PrivateFrameworks/SymInternetSecurity.framework/Versions/A/SymInternetSecurity
0xb7000 - 0xd5fff com.symantec.sharedsettings.framework 1.2 (57) /Library/PrivateFrameworks/SymSharedSettings.framework/Versions/A/SymSharedSettings
0xe6000 - 0xeffff com.symantec.ips 1.3.1 (6) /Library/PrivateFrameworks/SymIPS.framework/Versions/A/SymIPS
0x205000 - 0x22afff com.symantec.symbase 2.2 (47) /Library/PrivateFrameworks/SymBase.framework/Versions/B/SymBase
0x240000 - 0x252fff com.symantec.SymAppKitAdditions 2.2 (47) /Library/PrivateFrameworks/SymAppKitAdditions.framework/Versions/B/SymAppKitAdditions
0x265000 - 0x299fff com.symantec.daemon.framework 1.2 (27) /Library/PrivateFrameworks/SymDaemon.framework/Versions/A/SymDaemon
0x2e7000 - 0x30ffff com.symantec.uiagent.framework 2.0 (50) /Library/PrivateFrameworks/SymUIAgent.framework/Versions/A/SymUIAgent
0x330000 - 0x338fff com.symantec.avscan.framework 1.0.1 (1) /Library/PrivateFrameworks/SymAVScan.framework/Versions/A/SymAVScan
0x347000 - 0x363fff com.symantec.SymScheduler 5.0.2f26 (26) /Library/PrivateFrameworks/SymScheduler.framework/Versions/A/SymScheduler
0x379000 - 0x382fff com.symantec.liveupdate.SymIR 5.1.0 (36) /Library/PrivateFrameworks/SymIR.framework/Versions/A/SymIR
0x38b000 - 0x449fff com.apple.WebKit 4525.27 (4525.27.1) /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x4d7000 - 0x5c5fff libxml2.2.dylib /usr/lib/libxml2.2.dylib
0x5f2000 - 0x6dbfff com.apple.JavaScriptCore 4525.26 (4525.26.2) /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x1008000 - 0x16dbfff com.apple.WebCore 4525.26 (4525.26.6) /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framework/Versions/A/WebCore
0x8fe00000 - 0x8fe52fff dyld 46.16 /usr/lib/dyld
0x90000000 - 0x901bcfff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x90214000 - 0x90219fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
0x9028e000 - 0x90368fff com.apple.CoreFoundation 6.4.11 (368.35) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x903b2000 - 0x90689fff com.apple.CoreServices.CarbonCore 681.19 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
0x908de000 - 0x908defff com.apple.CoreServices 10.4 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x90a3c000 - 0x90ac0fff libobjc.A.dylib /usr/lib/libobjc.A.dylib
0x90aea000 - 0x90b5afff com.apple.framework.IOKit 1.4 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x90b70000 - 0x90b82fff libauto.dylib /usr/lib/libauto.dylib
0x90ec6000 - 0x90f46fff com.apple.CoreServices.OSServices 4.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
0x90fe7000 - 0x90ffffff com.apple.WebServices 1.1.2 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
0x910d6000 - 0x91100fff com.apple.Metadata 10.4.4 (121.36) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
0x91111000 - 0x9111ffff libz.1.dylib /usr/lib/libz.1.dylib
0x91122000 - 0x912ddfff com.apple.security 4.6 (29770) /System/Library/Frameworks/Security.framework/Versions/A/Security
0x913dc000 - 0x913e5fff com.apple.DiskArbitration 2.1.2 /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x913ec000 - 0x913f4fff libbsm.dylib /usr/lib/libbsm.dylib
0x913f8000 - 0x91420fff com.apple.SystemConfiguration 1.8.3 /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x91433000 - 0x9143efff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib
0x91443000 - 0x914befff com.apple.audio.CoreAudio 3.0.5 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x914fb000 - 0x914fbfff com.apple.ApplicationServices 10.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x915c1000 - 0x915d0fff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x915d9000 - 0x915e6fff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x91675000 - 0x91706fff com.apple.print.framework.PrintCore 4.6 (177.13) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
0x91841000 - 0x9189ffff com.apple.HIServices 1.5.3 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
0x918ce000 - 0x918f2fff com.apple.LangAnalysis 1.6.1 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
0x91906000 - 0x9192bfff com.apple.FindByContent 1.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent
0x9199c000 - 0x919b0fff com.apple.speech.synthesis.framework 3.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x91b4a000 - 0x91b68fff libJPEG.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x91c74000 - 0x91c78fff libGIF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x91c7a000 - 0x91ce4fff libRaw.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRaw.dylib
0x91d08000 - 0x91d0bfff libRadiance.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x91e10000 - 0x91e52fff com.apple.LaunchServices 183 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
0x91f4e000 - 0x91f6dfff com.apple.Accelerate.vecLib 3.2.2 (vecLib 3.2.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
0x91fd9000 - 0x92047fff libvMisc.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
0x92052000 - 0x920e7fff libvDSP.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
0x92507000 - 0x92b3afff com.apple.AppKit 6.4.10 (824.48) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x92f29000 - 0x92f47fff libGL.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x92f52000 - 0x92facfff libGLU.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x92fca000 - 0x92fcafff com.apple.Carbon 10.4 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x92fcc000 - 0x92fe0fff com.apple.ImageCapture 3.0 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
0x92ff8000 - 0x93008fff com.apple.speech.recognition.framework 3.4 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
0x93014000 - 0x93029fff com.apple.securityhi 2.0 (203) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
0x9303b000 - 0x930c2fff com.apple.ink.framework 101.2 (69) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink