Can't run any scans in Nortons 360 at all - Active account with current live up dates

I can not run any scans from my Nortons 360 platform. When I click on the security alert and click on fix now, it immediately comes up with fix not complete. What should i do next (NOT computer literate).

Please help Thank you :)

 

I can not run any scans from my Nortons 360 platform. When I click on the security alert and click on fix now, it immediately comes up with fix not complete. What should i do next (NOT computer literate).

Please help Thank you :)