Hi gtchuckie
Here’s a process you might like to try to remove Norton.
Run malwarebytes to deal with any potentially unwanted programmes that Norton doesn’t deal with.
Restart the computer.
If you use the identity safe/vault and it is local and you would like to keep it local do not use the process below as it will only allow the identity safe/vault to be on line.
Please repost if you would like to keep the identity safe/vault local.
Log into Norton management on the link below using your Norton account email address and password, click on my account, click on product details.
Click on the yellow download button and save the download. Which will be Norton products latest version (unless there is a new product upgrade currently being released in a phased manor).
Make a note of your current Norton product key from this page.
https://manage.norton.com/
If you use ACT! or WinFax, back up those databases before you proceed.
Download Norton removal tool link below. Running the Norton removal tool will remove other Norton products that are on the computer.
www.Norton.com/nrt
You’ll need to backup or export in both formats your identity safe and any other users identity safe if it is used, before doing the below.
Physically disconnect from the internet (unplug the internet cable or disable the wifi).
Uninstall Norton using revo uninstaller (select advanced option) to uninstall Norton.
Restart the computer.
Run the Norton removal tool.
Restart the computer.
Run C cleaner and then check in programme files, programme data and common files for any Norton/Symantec files or folders and delete them.
Restart the computer.
Norton will automatically request an internet connection when it has failed to connect to the server, connect to the internet and click retry at this point norton is active connecting to the internet at an earlier time may have the computer unprotected and connected to the internet.
Install Norton and follow the prompts to activate it, run live updates as many times as it takes to get, no more live updates, restarting as requested.
Check your identity safe has data if not import the data.
Malwarebytes
The link below needs the basic version downloaded not the trial or the pro the same when installing to avoid any real time protection which should be turned off as it can conflict with your security software. To download latest version top RHS of page. Install and get updates. The site for the downloads of the software is OK but don’t click on the adverts.
http://www.filehippo.com/download_malwarebytes_anti_malware/
Revo uninstaller
When selecting the type of uninstall there are different options relating to depth of search it can then provide a long list in some cases of check boxes that need careful examination, it shows what boxes you need to check, its doing this to get the user to buy the pro version I think. When software is uninstalled using the windows add/remove programme it can leave some information behind which if there’s enough of it, it can cause the computer problems.
For the free version bottom of the page left hand side button, third button up.
http://www.revouninstaller.com/revo_uninstaller_free_download.html
C cleaner
C cleaner has two useful buttons, cleaner and registry, cleaning the registry can cause serious problems so it is best to leave it alone. If you do use the registry cleaner button when it has finished there is a prompt to save the data removed to the documents folder, this data can be replaced by double clicking on the folder.
On the left hand pane of the cleaner user interface there are check boxes that can be unchecked so that the files in these locations will not be deleted.
C cleaner is freeware (5mb), you might like to do some research on the web about C cleaner?
https://www.piriform.com/ccleaner/download
If you have any questions please ask before starting.
ATB
intesec