Within the last week, I have been unable to send email, via Outlook 2013, on RoadRunner Spectrum (was Time Warner Cable), when my Norton WiFi Privacy is activated. I can open Outlook, I can retrieve new mail, but none of the emails I try to send go out. I get an error, 0x800CCC6F. I am using a Microsoft Surface Pro 2. After I consulted Microsoft, we discovered that the email will be sent if I turn off WiFi Privacy. Is anyone else having this problem? How do I resolve this?
I've just bought and installed NWP and immediately afterwards I couldn't send emails, unless I shut down NWP. Is Symantec working on a solution?
A quick Status update: Since posting my initial question, I have successfully sent email without shutting down NWP. But, there are times where the outgoing mail gets hung up.
Based on the responses, it seems like Norton does have a problem! Hopefully, they can fix the darn thing!
Checked with Norton Support via chat. Two responses:
1. The delay is caused by the encryption of the email message (FYI, these were one-word messages) and/or It is due to the distance from my internet connection to the VPN server.
When I persisted, noting that a 3+minute delay is intolerable, the response was:
2. Norton is collecting information on this problem and may have something to say in the future.
Have you contacted Norton Support as I suggested above?
Similar problem here, except that the email eventually goes out. I tested this by sending emails between computers on the same local network. WiFi Privacy is installed on one computer. Both incoming and outgoing emails have delays of 3 or more minutes, accompanied by heavy traffic on the Ethernet. Turning off the VPN makes messages near-instantaneous again. I am using an IMAP account on Thunderbird with Windows 10. Any solution for this?
If you want to remove NWP, just uninstall it from Windows Control Panel - Programs.
As long as you have purchased NWP within 60 days, you can contact Norton Support to request a refund. www.norton.com/contactcs
Thanks for the information, but No, I want to cancel the Norton WiFi Privacy Protection! Why do I want to pay for it going forward if I have it turned off all the time in order to get my email to work. I already had turned off the VPN order to get my email working in Outlook.
How do I cancel just the WiFi Privacy protection?
I take it you just want to turn off the protection. To do that, click on the NWP icon in your system tray. That will open the NWP window. Click on the button at the bottom right beside Virtual Private Network. That should turn the VPN off and show your actual location in the You Appear to be in section.
Similar Problem....Just loaded Norton WiFi Privacy, now Outlook and my Gmail account don't like each other. I have Gmail connected with IMAP in Outlook. Google thinks someone is trying to log into my gmail account from another state. The only way I could make Outlook & gmail work again was by turning off Virtual Private Network.
How do I cancel just the WiFi Privacy protection?
I had this same problem with another VPN and my email. They had to make some configuration change to make it work.
With NWP, I even have an issue where my Gmail accounts think that someone has used my password to access my account. Then I have to log into my Gmail accounts and verify it was me.
Try contacting Norton Support to see if they can help. Please post back if they have a solution. www.norton.com/contactcs