Can't sign in to Identity Safe

Ok guys, I need your help.  I can't sign into Identity Safe.  It keeps timing out.  I did use the removal tool and then reinstall Nortons, but this didn't solve my problem.  I can, however, sign in on the Norton Site, but this is a pain in the butt to have to keep doing this.   I was also on the phone with a Norton's rep.  HELP:  Any solution is welcomed... Thanks in a advance