Can't uninstall, although already installed?

Norton Security | Norton Internet Security
1

So I turn on my computer and this notorious viru- I mean programme is installed.

Oh, look, it's this horrible programme that does more worse than good.

 

Firstly, what gives you the right to install it without my permission? Trust me, I didn't choose to install this malware.

Secondly, when I go to uninstall it, it says that it's incompatiable with my version of windows.

 

What kind of retarded programme installs itself without authorisation, but will not uninstall because it's not compatible?

 

Sorry to be rude, but this has really gotten me angry. Will someone please instruct me on how to uninstall this brick of a programme?

2

So I turn on my computer and this notorious viru- I mean programme is installed.

Oh, look, it's this horrible programme that does more worse than good.

 

Firstly, what gives you the right to install it without my permission? Trust me, I didn't choose to install this malware.

Secondly, when I go to uninstall it, it says that it's incompatiable with my version of windows.

 

What kind of retarded programme installs itself without authorisation, but will not uninstall because it's not compatible?

 

Sorry to be rude, but this has really gotten me angry. Will someone please instruct me on how to uninstall this brick of a programme?

3

"Norton Security Scan"

I go into settings, then I click "Uninstall Norton Security Scan" then "Yes" I then get prompted yet again if I really want to uninstall, I click "Uninstall".

 

Then the first error is:

Unsupported 16-Bit Application

The program of feature "\??\C:\Program Files (x86)\NortonInstaller\{397E31AA-0D78-4649-A01C-339D73A2ED35}\NSS\LicenseType\3.7.2.5\InstStub.exe" canno start of run due to incompatibity with 64-bit ersions of Windows. Please contact the software vendor to ask if a 64-bit Windows compatible version is available.

 

That's the first error. 

I click okay and yet another one pops up:

C:\Program Files (x86)\NortonInstaller\{397E31AA-0D78-4649-A01C-339D73A2ED35}\NSS...

The version of this file is not compatible with the version of Windows you're running. Check you computer's system informaton to see whether you need and x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher.

 

Again, sorry for being rude. This just frustrates me when this happens.

4

Hi,

 

Is it listed in Programs & Features (or Add or Remove programs) ?  Can you uninstall it from there?

 

Thanks,  Dave.

5

No I'm not unfortunately, it just opens up Norton again asking if I want to uninstall and gives me the first error again.

6

Hi ,

Sorry to know about your situation.

While we await for more specific information regarding the malware that got installed .

You can try the generac solution Norton Power Eraser  scan  and try to remove the Malware.

Below is  the direct link to download it .

http://liveupdate.symantec.com/upgrade/NPE/1033/NPE.exe

Once you click on the file you will be asked  to save or run the file.

Click Save it on  to  desktop or any other familiar location.

Then once the download is complete launch the file .

Accept to  to the  license agreement.

Before you click on scan make sure you click on settings and unchecked the last option about  Include Rootkit Scan , hit on Apply and  then run the scan.

Make  sure you are connected to Internet during the scan.

 

Hope this information helps you to fix the issue.

All the Best !

Regards 

Mohan Kumar A

7

Hi ,

 

If you are unable to uninstall the Norton security scan using the Programs and features, Please try the Removal tool located in the below link.

 

https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20100322171108EN&product=home&version=1&pvid=f-home

 

Hope this fixes the issue ..

Regards 

Mohan Kumar A.

8

"Scan complete

 

 

 

No risks found"

 

Well.

9

I had previously downloaded and used that one too. If something is supposed to happen, it's not. I launch it and nothing happens.

Then when I reset my computer, there's no change at all.

10

Hi , 

 

If you have  already tried  the uninstallation tool , please try the below steps.

 

Try to reinstall the security scan again as while you install it it detects for any previous installations and then removes it and restarts  the PC.

So once it is removed you can close the installation so that the program will be removed.

Here is the link to download .

http://security.symantec.com/sscv6/WelcomePage.asp

 

Hope this will help us in fixing the issue !.

 

All the Best!

Regards 

Mohan Kumar A.

11

"InstallStub

Norton Security Scan is currently installed on your system."

 

That's all I get when I go to install it.

12

Hi , 

Could  you please confirm  if you tried to  uninstall the program in safe mode  or not.

If Not plese try to boot the PC safe mode and then try to run the removal tool .

 

Steps to start the PC in SafeMode.

 

ShutDown the PC

Start the PC and once the Manufacturer Logo appears keep on tapping F8 key and  once you see the  Advanced boot options  choose the Safe mode with Networking.

 

Download and run the removal tool   or can also try the  steps from the below web link.

 

https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=20090106142440EN&lg=english&ct=united+states&product=home&version=1&pvid=f-home&entsrc=redirect_pubweb

 

 

All the Best !

Regards,

Mohan Kumar A