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Issue abstract:
Detailed description: When clicking on UNLOCK Norton password manager the screen flashes and I get taken back to the page I was on. The password manger does not open or ask for my password
Product & version number:NOrton 360 Premium
OS details:Windows 11 latest version
What is the error message you are seeing? No error, PW manger simply flashes the screen then takes me back to the page I was using.
If you have any supporting screenshots, please add them: Nothing to show. I click on the unlock, screen flashes and it takes me back to the page I was on
Hello @MRANDYM_SKARBINSKI
and Chrome built-in password manager is disabled?
and you tried clearing Chrome cache n’ cookies?
and you tried Sign Out Norton Password Manager → cycle browser → Sign In NPM?
and you tried remove Norton Password Manager extension → reinstall NPM extension?
and you tried Sign In (upper right) here to confirm you can access your vault?
and you tried disabling other Chrome extensions?
Thank you for taking the time to answer. I tried various options but think the solution was simply logging out of my norton account and logging back in. That was the one that seemed to solve my issue. Thank you again.