Can't update Visual Studio 2022, think Norton 360 to blame!

[HisNerdship]

The following error comes up when I try to update VS 2022. I have admin rights on my PC, but it seems the installer requires elevated permissions. I have added the Visual Studio installer to the excluded applications, and under Settings → App permissions I have added the installer and removed the Blocking options. I still get the problem.
Does anyone know how I stop Norton 360 from checking/blocking? Below is the full message:

Error Code -2146233079: Access is denied
FIX: This issue usually happens because of anti-virus software restricting the ability to create processes with elevated permissions. Please review your anti-virus policies and ensure the Visual Studio installer is allowed permissions to elevate needed processes.

[SoulAsylum]

What version of Norton are you using, 24.xx / 25.xx or an older version? Anything in Norton history you can share that says Norton is blocking it? Have you disabled the firewall and retested?

SA

[bjm]

@HisNerdship

The following error comes up when I try to update VS 2022. I have admin rights on my PC, but it seems the installer requires elevated permissions. I have added the Visual Studio installer to the excluded applications, and under Settings → App permissions I have added the installer and removed the Blocking options. I still get the problem.
Does anyone know how I stop Norton 360 from checking/blocking? Below is the full message:

Error Code -2146233079: Access is denied
FIX: This issue usually happens because of anti-virus software restricting the ability to create processes with elevated permissions. Please review your anti-virus policies and ensure the Visual Studio installer is allowed permissions to elevate needed processes.

Did you add installer with Antivirus & Scans exclusions?

Is this your Visual Studio installer?
https://visualstudio.microsoft.com/downloads/

File: VisualStudioSetup.exe
File size: 4.25 MB (4,451,216 bytes)
MD5 checksum: 2D6EACB85AB6AB750305160BEADC47B8
SHA256 checksum: 9690C2DAABDFE2E4CA1EB5086A2D75AAF5B0F8B68AA705623CAE32BEBE6B618F
Date/Time: 2/26/2025

Developers: Microsoft Corporation
Version: 17.13.35818.85
Identified: 2/26/25
Unknown
It is unknown how many users in the Norton Community have used this file.
Unknown
The file release is currently unknown
Trusted
Norton has given this file a trusted rating.
Downloaded from: https://c2rsetup.officeapps.live.com/c2r/downloadVS.aspx

• False Positive and False Negative Submissions Portal [here]
• Submit a file or URL to Norton [here]
• Report a suspected incorrect detection to Norton [here]
• Respond to incorrect Norton alerts that a file is infected or a program or website is suspicious [here]

=============================================

Caveat: I’m not familiar with Visual Studio

=======================================

may be related → Visual Studio

• https://community.norton.com/t/cybercapture/356589
• https://community.norton.com/t/cybercapture/356135
• https://community.norton.com/t/visual-studio-development/358813
• https://community.norton.com/t/visual-studio-suspicious-file-detected/250496

[Le_Siberien]

Hello,

Currently :

Microsoft Visual Studio Community 2022
Version 17.13.1
VisualStudio.17.Release/17.13.1+35818.85
Microsoft .NET Framework
Version 4.8.09037

Norton 25.1.9816.911

No update Problem …

Good luck

Claude

[bjm]

Hello @HisNerdship
Please post your progress

[HisNerdship]

Thanks for your help, but none of the suggestions worked. Rather than updating my Visual Studio, I just uninstalled it and reinstalled the latest version.
In retrospect, I should have done that to begin with.

[bjm]

@HisNerdship

Thanks for your help, but none of the suggestions worked. Rather than updating my Visual Studio, I just uninstalled it and reinstalled the latest version.
In retrospect, I should have done that to begin with.

Thanks for posting your progress