Apologies if this has already been dealt with but I've not found an answer searching the boards here.
I have NIS2010 (17.7.0.12) installed on a Sony Vaio laptop running Windows 7 home premium with Office10 (32 bit) and have a couple of issues that I can't resolve:
1. Outlook seems to be marking suspected spam emails with [Norton AntiSpam] in the header of the emails, but only some of these emails are being automatically moved to the Junk e-mail folder.
2. All the NIS options in Outlook to label emails as spam (and report them as spam) have gone as have the options to mark suspect emails as not spam.
Strangely, I have just set up an identical laptop with the same software and the NIS options to mark as spam / mark as not spam are available in the add-ins tab of Outlook.
The Norton AntiSpam Outlook Plugin appears in Outlook options>Add-ins of this second laptop, but is not visible in the first laptop.
The only difference betweenthe two laptops that I am aware of is that the second one had Office 2003 installed before upgrading to Office10
Is there a way of getting the Norton AntiSpam Outlook Plugin to work on my first machine?
Many thanks in advance