Pop-ups found their way on to one of my computers. When I clicked on the Norton Support Site a bogus phone number popped-up. When I called, the support tech was sure the thought I was speaking to a Norton tech was affirmed. Deep in to the conversation, a remote connection and and a transfer later I was informed my problem was fixable for $169. When I objected to the additional fee (still under the impression I was working with Norton) I was to hold while the tech spoke to his supervisor about my price aversion. He came back in a minute or to with a $60 discount offer. When I declined and attempted to disconnect, blank screens began opening on my computer and would not stop until I powered down.
Good news, when I got the real Norton people on the phone all problems were resolved and (as anticipated) no addition cost.
Way to go Norton!
Joe Livingston
[Edit: Removed personally identifiable information to conform with the Participation Guidelines and Terms of Service. Thank You. Liliana Gaspar]