ccSvcHst error on shut down

Norton Security | Norton Internet Security
21

Hi Vineeth,

 

I've downloaded and run the Norton Report Assistant tool (SymNRA.exe) as you suggested and have the resultant zip file.

 

I'm not sure if it is going to show anything though, because the error occurs when XP is trying to end all programs (so not sure if it has already terminated SymNRA by the time the "End Program - ccSvcHst" window pops up!).  I've never had the problem of the NIS icon not displaying in the system tray, so I suspect that there isn't a problem with NIS not starting properly (which seems to be a problem that some others have).

 

Therefore, could you confirm that the SymNRA zip file you would like me to send you is still going to help?  My concern is that it contains unencrypted information very specific to my computer setup - in particular, things like my network adapter MAC address, which I wouldn't particularly like to get into the public domain inadvertently!

 

Also, I generally don't like keeping programs that I've temporarily downloaded from the internet (such as SymNRA), so could you tell me if I have to do anything special to remove it now (e.g. can I just delete the C:\SymNRA folder that contains SymNRA.exe and its associated programs, or do I need to uninstall anything, including removing or resetting registry entries that SymNRA might have added or modified)?

 

By the way, your earlier post about changing HKEY_CURRENT_USER\Control Panel\Desktop\AutoEndTasks from 0 to 1 got rid of the ccSvcHst termination error message on shutting down, so I'm actually quite happy to run with that solution until such time as Symantec find a fix for the problem.

 

Regards.

22

Hi n2009user27,

 

Were you able to reproduce the issue when you ran the SymNRA tool? If not, we will change the value of AutoEndTasks and reproduce the issue. That would give us the necessary information.

 

You can just delete the SymNRA file when we have the log files.

The SymNRA tool does not collect any personal information. No need to worry about it.

 

Thanks a lot for responding to my message and collecting the log files. I am looking forward for your reply.

 

Thanks!

 

Vineeth

23

Hi Vineeth,

 

I changed the value of AutoEndTasks back to 0 before running SymNRA, so the ccSvcHst error message came up when shutting down the pc.

 

My point was whether or not SymNRA would have logged the problem anyway, as Windows XP might have terminated SymNRA before it said that it couldn't terminate ccSvcHst.  That is, the problem does not occur during a normal session (when SymNRA is presumably collecting data in the background), but only when I close the pc down, and I'm not sure when SymNRA stops running during the normal computer shut-down sequence.  That is, if XP terminates SymNRA before it tries to terminate ccSvcHst, then SymNRA might not have been able to log the fact that ccSvcHst did not terminate.

 

Hope this makes sense.

 

Let me know if you still want the SymNRA zip file.

 

Regards.

24

I've never had any luck with the multiple Restarts (XP SP3+updates) but very occasionally the "Cancel" might work. Must be timing somehow maybe; dunno but it usually doesn't work here.

 

I offer the following as an FYI for anyone going through these same issues in the hopes it may somehow help them:

 

FWIW, I have an e-mail this AM from Technical Support  that the issue has been elevated to the research team and I should be receiving a followup call within 24 to 48 hours. No idea what that really means but if there is anything positive as an outcome i'll post back about it.  

   In my case, re-installing NIS always works and gets it back to functioning for a day or so.

 

So far I -seem- to have gotten the problem fixed but it needs more time to be sure. Working on the premise at the time that it was conflicting with another program, I uninstalled WallWatcher1, no help, then MalwareBytes, that seemed to stop it. I then ran SuperAntiSpyware three successive times in a row and it found a trojan (I've lost the name) that no other app including Norton found, and removed it.

   Previously I was getting the failure of NIS to load properly every other or every second day. So far this is 4 days and counting without the problem but I think it needs longer to prove it might actually be fixed. I'm aiming for 7 to 8 days before I say I suspect it's fixed.

   My PC starts automatically every day at a specific time so there is always at least one Restart every 24 hours with it. NIS of course had me doing Restarts a lot more often now since that's the point at which the faulty load is first noticeable (no icon in the system tray). 

 

A few posts seem to indicate that the ccSvcHst error only occurs when NIS fails to load properly in the first place. AFAICT when NIS fails to load properly you also don't get its icon in the System Tray.  BUT ... I AM seeing the ccSvcHst error even when NIS has properly loaded and display the icon with the checkmark in the tray. Looking at it with WinPatrol, it is indeed a Norton-related application that's failing, so I'm fairly sure it's not an unrelated error.  Sometimes there will be TWO instances of the same error in memory, with the same exact error problem. I -think- but am not sure that, those times were preceded by an attempt to end the task, which failed.

 

I'll post back if I get anything definite,

 

Tom

 

PS One of the chat techs suggested that I go back and chat with them while leaving the faulty NIS unfixed & unre-installed. He was quite adamant that I not install the IE8 firewall or AVG for interim protection. I refused to do so and haven't been back for Chat since. IMO that was bad advice and they were asking me to go online for the long periods of time Chat takes without any firewall or AV protection. I will not do that. And I don't believe others should either; it's rather foolhardy.

   The tech's name was MAR(something). I saved teh chat and could look it up if it were needed.

 

Regards,

 

Twayne`

 


 

  

25

n2009user27,

 

I have sent a message to you over the community Private Messenger system. Please look for the yellow envelope icon ( ) in the upper right hand corner of any community page.

 

Vineeth--

26

Hi Vineeth,

 

I've uploaded the SymNRA log file - see your PMs.

 

Regards.

27

Twayne,

 

Same experience here:

 

  • Shutdown error occurs even if NIS is running during the session and appears in the tray
  • Removed all software/drivers that were added to my system in the weeks before the shutdown error arrived.  No dice. 
  • Using Removal tool and reinstall did not help - problem cropped back up within one day
  • The new hotfix did not help

What worked for me was reverting to NIS 2009. 

 

I plan to go back to 2010 this weekend so I can help out by generating some log files.  (I am a little worried with all this removal and reinstallation that I may have trouble activating.)

 

Chris

28

n2009user27 / Twayne,

 

Have either of you managed to get the shutdown problem resolved? I still have the problem machine downgraded to NIS 2009, which works fine.