ccSvcHst.exe - Application Error

Norton Security | Norton Internet Security
21
seany123 wrote:

Many thanks for your help,

 

Seany 

Your welcome! :)

I hope everything will now stay normal as it should.

22

Hi fritzmom:

 

If you can, first back up your logins to the desktop so that you can restore them later.  Download the Norton Removal Tool, and the latest version of N360. Remove Norton via add/remove first, then run the removal tool. Then reinstall.  You will still need to run liveupdate until all updates are in and then reboot.

 

Warning:

The removal tool will also remove Ghost.  I don't have a direct link for Ghost.  Do you have a disc or download to reinstall?


http://www.symantec.com/symnrt


www.norton.com/n360p_5

 

 

23

Hi

This is from my hubby's computer as my computer is very sick.

I tried to uninstall Norton 360 from Control Panel - Add/Remove Programs but at 85% uninstalling, the computer went to a horrible blue screen and told me that a serious error was dedected and Windows was shut down to protect my computer.

I rebooted, logged in - saw no icon for Norton 360. Went to www.symantec.com/symnrt to download the NRT. According to the screen, I tried to download BUdump.exe first, but then my PC did the 'blue screen' thing again. After that I could not log in, in Normal mode. So now I'm running CHKDSK C:/R from Safe Mode.

If I can log in to my PC to download the NRT, do I need to run BUdump.exe first? IF I can download it that is. Or should I be doing something else first?

I haven't been on the computer for the last few days, it's been turned off. At this moment I don't know if my hard drive is broken beyond repair, but I need it back.

Any more help/advice will be appreciated immensely.

Thanks

Barb

24
Munchkin2000 wrote:

I recently installed Norton 360 (replaced my old Norton AntiVius 2012).  I am now getting the following error:

 

ccSvcHst.exe - Application Error

The instruction at "0x6a499f66 referenced memory at 0x00000044 " .   The memory could not be "read".

 

How do you fix it?

Welcome,

How did you remove NAV? If you didn't then the process is as follows

download and run the Norton Removal Tool

reboot

reinstall 360

reboot

run live update until the program tells you that all of the updates have been downloaded and installed

Keep us posted

25

Hi there, this seemed to do the trick.  Your added instructions weren't on the box.  Thank you.