ccSvcHst.exe High CPU usage - Norton 360 6.2.1.5, New Install

Norton Security | Norton Internet Security
1

Having the same CPU issues as others have reported with ccsvchst.exe.  This usually occurs in the early evening. 

 

Environment:  Laptop, Intel Core 2 Duo cpu, 8GB Ram, Win 7 Pro 64bit.  Network connected.  Multiple network drives in the home network.

 

System behaviour.  First core goes to ~ 95% and stays constant.  Second core remains in the 5 - 15% range.  Network I/O is low, but constant while ccsvchst is having its way with the system.  Some work can be accomplished but it is very slow.

 

I can bring up the Norton 360 control panel - but once is has loaded - it is non-responsive.  I've tried to bring up the performance window - it goes into the loading phase but then appears to hang.  I've let it stay on the loading phase for up to 2 hours, and it still is not working. 

 

Often when ccsvchst.exe goes ballistic I cannot not even shut the computer down normally.  I have to resort to the brute force of holding the power button until the power is killed.

 

I've read the threads about checking for an update.  Have done that, NUC's response is that I have the latest version available - so no help there.

 

Any help appreciated.  As others have said - once this begins I have no option but to secure the PC and restart.  Given the heat factor I will soon have to discard Norton and return to another system.

 

 

2

Welcome,

Have you used the Norton Remove and Reinstall Tool to be sure you have a clean copy of 360 on your machine?

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20110217171332EN

Be sure to save your identity safe data before you start and do run live update after it's installed to be sure it is up to date.

Keep us posted

3

Dick,

 

Your link is not for the Norton Remove & Reinstall Tool.  :smileywink:

 

Dave.

4
Krusty13 wrote:

Dick,

 

Your link is not for the Norton Remove & Reinstall Tool.  :smileywink:

 

Dave.

Dave,

Good catch. Got back in time to edit

My bad, sorry:smileysad:

5

Thanks Dave & Dick.

 

Since I just installed last week, I've not attempted that.  At first I was just so happy that my computer was performing well after dropping McAfee and installing Norton. 

 

I'm in the middle of a project at the moment, will try later this evening or tomorrow AM and advise of results.

 

Best,

Bill

6

I've still not uninstalled, purged, and re-installed the Norton 360 product, it seems that I may have found a solution, or if not a solution - maybe some useful data for others. 

 

Just after re-booting the pc I brought up the Norton 360 panel and left the performance frame up to get the product's view of conditions when ccScvHst.exe took over.  I've left it running since this thread began, and have not had a reoccurrence of ccSvcHst.exe going above 30% on one processor.

 

Quick scans and real time checks still seem to be happening.

 

So, I still plan on removing and re-installing the product, but for now at least, it seems the beast is somewhat under control.

 

FWIW, will update again if the problem re-occurs and / or when I re-install.

 

 

7
wfuson wrote:

I've still not uninstalled, purged, and re-installed the Norton 360 product, it seems that I may have found a solution, or if not a solution - maybe some useful data for others. 

 

Just after re-booting the pc I brought up the Norton 360 panel and left the performance frame up to get the product's view of conditions when ccScvHst.exe took over.  I've left it running since this thread began, and have not had a reoccurrence of ccSvcHst.exe going above 30% on one processor.

 

Quick scans and real time checks still seem to be happening.

 

So, I still plan on removing and re-installing the product, but for now at least, it seems the beast is somewhat under control.

 

FWIW, will update again if the problem re-occurs and / or when I re-install.

 

 

Hi wfusion,

 

Just some information which may help you get to the bottom of this.  On your performance screen you can actually go back in time and see what was happening while you were waiting for it to open.  I'm reffering to this comment in your first post:


"I can bring up the Norton 360 control panel - but once is has loaded - it is non-responsive. I've tried to bring up the performance window - it goes into the loading phase but then appears to hang. I've let it stay on the loading phase for up to 2 hours, and it still is not working."

 

For the bottom graph which shows CPU or Mmeory the are different time frames you canmake the graph display from Zoom to 1 month as circled below. 

 

Change Duration of graph.PNG

 

So let's say it was four days ago that you tried to open this graph and it "hung" and you couldn't see what was going on.  You can now open the Performance Monitor, Select the 1W (one week) and it will display the past week with the days numbered across the bottom. So Day 1 being today and going back to day 4 and then checking to see which Norton processes were running (yellow CPU useage).

NIS Weekly Norton.PNG

The  you can see using the cursor (and a clickon it) you get the drop down that shows 3 instances of ccScvHst.exe running at that point in time and their useage.

 

NIS Weekly CPU.PNG

 

You then may be able to go to Hiostory > Scan Results > and find a correlation between the Norton CPU Useage and the type of scan that was running.

 

One more thing I would suggest is for you to Click on Norton Taks while you are on the Performance page (left hand side) and see when the last Full System Scan completed.  If the Full System Scan tired many times to complete in Idle and is not given enough Idle time to complete - it will not quit when the system comes out of Idle, but will continue to run to completion. This can cause the Norton to use excess CPU, and slow the system drastically.

 

The Full System Scan finally completeing may be the cause of the "mysterious" clearing of the high useage.