Changed my Norton password and now Password Manager won't let me in

Norton Password Manager
1

Issue abstract: Can’t get into Password Manager

Detailed description: I updated my Norton Password to make it stronger and now Password Manager won’t let me in online (in Chrome).

OS details: Windows 11

What is the error message you are seeing? No message it just gives a blank screen (if in the online Norton app selecting Password Manager) or if logging in on Chrome extension it just says “Sorry, something went wrong. Try again later”.

AND I everytime I try to select “Support” it just throws an ‘illegal server’ error.

BUT it works on BING

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fwiw ~ as test: at this time
Chrome v154.0.8037.58 + Norton Password Manager v8.3.1.1559 – okay – my side.
https://support.norton.com – okay – my side.

1 Like
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@Grant_Emmel Are your Norton account login password and password manager login passwords the same or different?

SA