Charged 35 days ahead of renewal date

Why is it that they are charging me 35+ days ahead of my renewal date? Its like I’m paying for 2 extra months when I’m being charged this far in advance. Why am i not charged on my renewal date?

Hello @LeAnne_White

are you US?

Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand.

Users may cancel automatic renewal anytime.
Users may shop price at reputable retail/online vendors.
Users may discuss price with Norton support.
Norton support agents can offer solutions or even match offers.

Stop your Norton subscription from automatically renewing [here]
Note: ~35 days from term expiry - users report not able to change subscription status.

Norton Community urges users that do not want automatic renewal to unsubscribe and remove their payment profile.

Norton Cancellation and Refund Policy [here]

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  • Norton Cancellation and Refund Policy [here]
  • How to request a refund for an annual renewal fee [here]
  • Norton annual and monthly subscription refunds [here]

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