Charged €94 even though it was supposed to be a free trial

[kevinde_caro]

Hello,

I was charged €94 even though it was supposed to be a free trial. A pop-up informed me that I could start a free trial, which I accepted. I then canceled the automatic renewal to avoid being charged, but I was still billed €94.

Please check this and issue a refund.

Best regards,

[peterweb]

There is no one in the forums that has access to your account or payment information. To initiate a refund request see this Norton Support page.

Norton Support

[bjm]

Hello @kevinde_caro
are you US?

• Details: Subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless canceled first.
• Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.
• Cancellation and refund: You can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation and Refund Policy. To cancel your contract or request a refund, click here.

https://us.norton.com/

Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile.
Norton Community does not have access to your Norton account ~ subscription ~ billing profile.

Please review: Contact Norton Support [here] &or [here]

Note: Norton support access/presentation may vary.
The idea is to get past Norton presets & bots.

Note: type “agent” three times to reach = human agent
Chat dialog offers attach screenshot.

[bjm]

Hello @kevinde_caro
Please post your progress
Thanks

Cancellation & Refund Request [here] https://support.norton.com/sp/en/us/home/current/autorenew

You have 60 days from being charged to request a refund.

Annual subscriptions (one-year term or more):

• Under our 60-day Money Back Guarantee, the purchase of an annual subscription is eligible for a full refund, if requested within 60-days of the date of purchase.
• Each annual renewal is also eligible for a full refund, if requested within 60-days of being charged.

Learn more about your automatically renewing subscription here

Norton Cancellation and Refund Policy here

Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile…~65+ days ahead.

Stop your Norton subscription from automatically renewing [here]
Note: ~30+ days from term expiry - users report not able to change subscription status

Here are a few things you should know if you stop your subscription from automatically renewing:

• Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.
• It typically takes a few hours from your request for the change to take effect.
• Any benefits associated with automatically renewing subscriptions may end when you stop your subscription from automatically renewing.