Charges for services not used

Greetings,

I am being charged for Norton Services and do not use it. I have opened a case with your support team. I received charged to my bank account and and disputed those charges. I never received an email from Norton that stated I would be charged. I've never used your product for these charges. I was told by your support team that they would pro rate my charges. I was not happy with that answer. I would like the charges dropped. Please have someone who is can discuss this in detail please reach out to me. 

Please discuss your subscription issue with Norton Official Support. 
Contact Norton Support
Norton Community does not have access to your Norton account, subscription details nor payment method.  

  • Norton sends (for annually recurring subscriptions) email notice (with price, term, and related details) usually about 30-45 days before current term expiry. 
  • Users report Norton pulls recurring subscription payment usually about 30-45 days before current term expiry. 
  • Users report approx 30-45 days before current term expire...not being able to change Automatic Renewal Service setting. 

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Please check your Norton account to confirm....Automatic Renewal Off....and no billing information. 
https://my.norton.com/extspa/account/subscriptions

MY SUBSCRIPTIONS reports:  Activate Subscription Renewal....with Automatic Renewal Off.  

BILLING INFORMATION reports:  There is no billing profile saved in your account....with no billing information.

Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

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Refunds for Norton annual subscriptions
Most of Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund within 60 days of the purchase date. Each annual renewal is also eligible for a full refund within 60 days of being charged for the renewal.

For exceptions, and to know more about other refund rights that may apply, read the full Norton cancellation and refund policy.

Visit the Member Support & Services home page before you request a refund for assistance with common questions or issues.

The instructions to obtain a refund varies depending on where you made the purchase. Please choose one of the following depending on your purchase:

https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507