bjm
June 26, 2025, 3:18pm
2
MShirzad_Moghaddam:
So, I called their costumer service, and a guy named Sam did absolutely nothing, and now I have been charged twice for the amount of 135.59 C$ for the anitivirus, which I have not purchesed, thanks to Norton Co.
Hello @MShirzad_Moghaddam
are you Canada?
Please review: Contact Norton Support [here ] &or [here ]
Note: Norton support access/presentation may vary.
The idea is to get past Norton presets & bots.
Note: type “agent” three times to reach = human agent
Chat dialog offers attach screenshot.
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Annual subscriptions : Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund, if requested within 60 days of the purchase date. Each annual renewal payment is also eligible for a full refund, if requested within 60 days of being charged. For an annual paid subscription after a free trial, you can request a full refund within 60 days of being charged. Subsequent annual renewal payments are also eligible for a full refund if requested within 60 days of being charged.
Norton annual and monthly subscription refunds [here ]
Norton Community does not have access to your Norton account ~ subscription ~ billing profile.
Users that do not want automatic renewal…need to Unsubscribe and Delete billing profile…65+ days ahead.
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