Chat ends quickly

[MrsSusan_Moss]

I am trying to get a chat started. I get as far as they say 'Joe Blogs" is ready to chat and then it goes straight away to chat ended. It has happened a couple of times just now. I do I prevent this from happening please?

Detailed description:

Product & version number:

OS details:

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

[bjm]

Please allow all Norton pages content.
I can post Norton support phone number … your location … if you want??

[bjm]

EDIT:

Oops! That page doesn’t exist or is private.

[bjm]

Please allow all Norton pages content in order to provide the best experience possible.

• Please turn ad/content-blocker & VPN off.
• Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
• Please allow all Norton pages content that may be blocked by browser extension &or built-in browser function.
• Please whitelist-allow ‘support.norton.com’, ‘my.norton.com’, ‘login.norton.com’, ‘buy.norton.com’, ‘renew.norton.com’
• Privacy Settings [here]

]

[bjm]

• Please turn ad/content-blocker & VPN off.
• Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
• Please allow all Norton pages content that may be blocked by browser extension &or built-in browser function.
• Please whitelist-allow support.norton.com, my.norton.com, login.norton.com, buy.norton.com, renew.norton.com
• Privacy Settings [here]

[bjm]

Please allow all Norton pages content in order to provide the best experience possible.

• Please turn ad/content-blocker & VPN off.
• Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
• Please allow all Norton pages content that may be blocked by browser extension &or built-in browser function.
• Please whitelist-allow ‘support.norton.com’, ‘my.norton.com’, ‘login.norton.com’, ‘buy.norton.com’, ‘renew.norton.com’
• Privacy Settings [here]

[bjm]

Note: when you’re in Chat dialog & want to connect with a human agent & see Type your message here… => type “Live Agent” until you see We are connecting you with a human agent…

~ for example: