Child Accessing Device during Blocked Hours

Archive
1

I have allowed hours set in the house rules, but my child is able to use their device outside of these hours.
How can I fix this?

2

Hi @EmmaF80,

Sorry for the inconvenience caused.

We are analysing this issue and need further details for troubleshooting.  We have sent you a private message for the same. Could you please check and respond via private message?

Thanks,
Norton Family team

3

The issue has occurred again, even though all required permissions are correct. It is now 1 hour and 45 minutes since the allowed hours finished and yet my child still has full access to their device

4

Hi,

Thanks for reaching out to Norton Family Forum.

Our initial analysis confirms that "Draw over other apps" permission in the child's device has been tampered with, which is essential for the NF app to function properly.

We recommend enabling all required permissions and immediately disabling the Settings app using App supervision to avoid further tampering. Please refer to this article for the same.

Thanks,

Norton Family Team