My daughter tried to disable Norton Family by removing the profile. Now all of her apps (other than a few) have disappeared and will not reappear. Please help! (The Norton Family app itself is invisible and the App store, so we cannot uninstall; the camera and email are also disabled)
Hi Richard87,
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Thanks,
Norton Family Team.
My child removed the profile but the apps have not reappeard (after three days)
Hi Richard87,
Welcome to Norton Family forum.
When Instant Lock or Time supervision is enforced in the iOS device, Camera, FaceTime and other third party apps including Norton Family will be hidden. Once the device is unlocked or curfew ends, the apps will reappear. Please note that, the reappeared apps will be rearranged and placed in alphabetical order and Apps organised inside folder will also be placed outside the folder after apps are visible. Also, If the profile is removed, all the restrictions enforced will be removed automatically and all the disappeared apps will reappear.
From the Backend analysis, it is observed that MDM Profile was removed from the child's device.
Please let us know if the apps are still hidden after profile removal.
Thanks,
Norton Family Team.