Child device appears inactive and rules require manual update

Norton Family | Parental Control
1

I am using Norton Parental Control with Norton 360 Deluxe. The house rules that I configure from the iOS Norton Family mobile app are not automatically propagating to my child’s Windows laptop. Each time, I have to manually update the rules directly on the laptop. Additionally, the child always shows as inactive in the Norton Family parent app, even when the laptop is online

2

Hi aatish_agarwal

Sorry for the inconvenience caused. Could you please restart the child device once and check the house rules update.

Thanks
Norton Family Team.