When I log on to my Norton Family it says I have no children or devices for my account. The child I had previously had set up is now gone. This has happened several times but after a few hours, the child & device reappear. This time it's been gone for 2 days. Is it possible that he deleted the app from his phone or found a way to get around the app? He would not have access to my user name and password to do so as the admin.