Child "No Device" on Parental Control App

Archive
1

My Samsung Galaxy S21 phone is intermittently showing my child's device (probably 80% it shows the device is not showing up so i can't control it). it shows "No Devices" With another device (iphone11 pro, Samsung S9+, macbook, laptop), the child's device always show up. Please help. Alex's device is a Lenovo Legion 5 15ACH6H. Thanks.

2

Hi @john200x,

The issue should have been fixed by now.

Regards,
Norton Family Team.

3

Hi @john200x,

Thanks for bringing this into our notice. We are currently investigating this issue and will get back soon.

Inconvenience caused is deeply regretted.

Regards,
Norton Family Team.