Moved to Other Norton Products Board for better exposure.
Sorry you are having a problem. Norton Utilities is dealt with in the Other Norton Products Forum here so I'll ask for your message to be moved over there or better exposure. You won't lose sight of it because a link will be left here.
It might help to know the version ID of your Norton Utilities or some similar ID.
The easiest and fastest way to contact support is through online chat.
Dave