If I click on Support, or Norton/Symantec Fix (?), I get a "Symantec Error Reporting" window, saying there was a problem with Symerr.exe, with the option to Send Error Report. I have Norton Security, with the Latest Updates. I was just able to use "Get Support", from right-clicking Norton Security tab in System Tray. It said No Problems detected. So, it is not always happening.