"client turned off" message. The service automatically turns off

This is obviously a known issue since there are several posts about it but no solid answers.

 

The client turns off automatically and my son does not know the password.  I have logged into my sons computer (as him) during the day and I have used it without Norton turning on. 

 

Norton support:  please escalate this issue so it can be solved-the product and features have no value until this gets fixed. 

 

I am very computer literate and have spent hours trying to troubleshoot this.  It seems to only happen on this one computer that is connected to the internet via a wireless USB antenna.  I am going to change the setting on the computer so it does not hibernate (seems to be an issue during wakeup?) to see if that fixes the problem.

 

I will post my results to help the other people here with the same problem.

This is obviously a known issue since there are several posts about it but no solid answers.

 

The client turns off automatically and my son does not know the password.  I have logged into my sons computer (as him) during the day and I have used it without Norton turning on. 

 

Norton support:  please escalate this issue so it can be solved-the product and features have no value until this gets fixed. 

 

I am very computer literate and have spent hours trying to troubleshoot this.  It seems to only happen on this one computer that is connected to the internet via a wireless USB antenna.  I am going to change the setting on the computer so it does not hibernate (seems to be an issue during wakeup?) to see if that fixes the problem.

 

I will post my results to help the other people here with the same problem.