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I currently cloned my 40 gig laptop hd running windows xp pro onto my new 160gb hardrive, the process went smoothly I then took out my 40 gig laptop hardrive from my laptop and replaced it with the newly cloned 160gig laptop hd. Windows xp boots up fine and takes me to a welcome screen, my mouse i can move all around ont he welcome screen, I am unable though to see the 2 user accounts that i had on my 40 gig on the 160 and just get stuck at the welcome screen with no user account to click on to then login to windows xp, Does anyone know what i might be doing wrong?
Without any additional details about the backup job and restore job, I would first advise you to contact our Customer Support team:
http://www.symantec.com/norton/support/selectproduct_ts.jsp
They will be able to access your system if necessary and help troubleshoot the problem. Also, if you wish to provide more details of the backup and recovery job you created, that would also be helpful. Are you using Windows XP sp3?