I used Cloud Backup previously and ran it successfully 4 weeks ago. The new Norton interface that suddenly appeared a couple of weeks ago made things less useful but I managed to use it [please change it back to the previous one]. I went to run Cloud Backup a couple of days ago and it ran but backed up some [I assume default] backup set which I had not told it to run. I deleted that and found I now needed to re-create my backup set again, which I did. I ran it and extremely slowly [18 hours] it ran a small percentage of it. I stopped it, went in to settings and was unable to access the settings for Cloud Backup. It seems to “synch” constantly, but with no progress on the green progress bar. I can not get into settings and the “manage” button is greyed out. My Cloud Storage is zero GB and, while the Norton website previously showed how much was backed up there, it now says Cloud Backup needs to be activated . I have restarted several times and my product is fully up to date. I need this solved - please say what can be done. I am at a dead end. Tell me how to fix this mess please.
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