This will be my final entry…
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Level 2 called back but missed me and left a phone message that they’ll call again within 48 hours. 48 hours plus elapsed, so I decided to do a little more investigation.
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I went back to my Windows 10 laptop and checked what was backed up and not backed up.
I found that nothing has been backed up since around 10/11/24 on the old laptop even though I see that “successful” backups have been made as late as 3/14 (today!).
In short, I’ve been running with an incomplete backup set since sometime after mid-October on my old Windows 10 laptop, and can’t use Cloud Backup at all on my brand new Windows 11 laptop. If I had depended on Cloud Backup to recover from a loss on the Windows 10 laptop, I could have lost data. Unacceptable.
Since the software is not working on either of my laptops, I do not believe the problem is me doing something stupid. My guess is that the software was patch updated to a new level around October 2024 and everything got broken.
My opinion is that everyone who is depending on Norton 360 backup for protecting their data should go and make sure it is working for them … because I was not warned of a problem and as a result was running unprotected since mid-October. Also, Norton should warn users who depend on Cloud Backup to check that everything they want backed up is really out there.
I will continue to wait for a call from Level 2 but will not likely perform much effort to try to fix the software for Norton. I don’t believe that the basic software is stable, so I’m not going to run it in the future. I’m done with Cloud Backup and will likely go with some other cloud service that I can depend on. It turns out that there are MANY options.
Now all I have to do is decide whether to throw out Norton 360 altogether.
