Cloud backup

Archive
1

cloud backup is on ,  is data stored in my one drive ( cloud for saving essential files , my own docs, a windows feature via outlook.com.)  saved into this backup set ...?

if so, why cant i see it ..?    and if not saved to norton cloud , how do i do that ?

 

thanks ..

2
stoakers:

Problem solved!
I deleted everything from the Total Backup screen (which I wasn't aware of before) rather than the normal backup datasets screen.

Thanks 

3

Problem solved!

I deleted everything from the Total Backup screen (which I wasn't aware of before) rather than the normal backup datasets screen.

Thanks for your help.

4

Total Backup shows 75gb of 75gb used.

Restart has no effect.

5

Hello @stoakers
Welcome to Norton Community
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What does Backup report here:?
https://my.norton.com/extspa/backup/home

for example:

Have you Sign'd Out > Sign'd In all Norton?

Does your Norton 360 run LiveUpdate? 
Does your Norton 360 run QuickScan?

Please run Norton Autofix to detect and repair common problems
https://support.norton.com/sp/en/us/home/current/solutions/v15756942 06-Sep-2023

Please run Norton LiveUpdate and Restart (not Shut down) machine. Repeat. 

Be sure you are using the Restart command. Not Shut down and startup again if you have Windows Fast Startup feature enabled. If you use Windows 8/8.1, 10 or 11, there can be an issue with the Windows Fast Startup feature.. See more information here. (credit peterweb)
Turn On or Off Fast Startup - W10 - W11

Please post back progress. 

For Norton technical issues please include details:

  • Norton product or service name and version
  • Operating system - version / build 
  • Norton error message / error code / screen shot (mask PII)
  • Steps to reproduce issue
  • DO NOT post any Personally Identifiable Information (PII) such as your email address, product key or phone number
6

You are welcome.  Hope it helps.

 

7

Thank you for that.  Yes, I've managed to find the quick controls in settings and unchecked "Backup".  This hopefully will solve the problem.  Thanks once again for your patience.

8

Another way to get the Classic interface is to right click on the Norton icon in the system tray at the bottom right of your screen. Then click on Open Norton 360. That should open the classic interface.

 

9

Thanks for getting back to me on this. Don’t know what the classic 360 interface is but I’ve opened “My Norton” which is probably the “new My Norton interface” that you mention and clicked on “Settings”.  Can’t see “quick controls”. 

Back to Home, I can see “Device Security” but it doesn’t say “open”, just “issues found”, “smart scan”, “live update” and “fix now”.  Clicked on the arrow at “fix now” gives “scan options”, “performance” “software updater” and “manage my devices”.

“Home” also has “Cloud Backup” “Attention” “fix now”.

You’ll realise you’re speaking to a complete numpty when it comes to PCs!

10

If you don't want to use the backup feature, open the classic 360 interface and click on Settings. Then in the Quick Controls section on the right side and uncheck the Backup and Backup Status Overlay settings.  That should stop any messages about the backup.  If you are using the new My Norton interface, click on Open beside Device Security to open the classic interface.

 

Backup on off.JPG

Now if you want to remove any files that may be in your online storage, log into your Norton Account and Click on View Backup Sets on the Cloud Backup pillar. Then click on the trash can beside any backup sets you wish to remove. 

 

 

11

This doesn't answer my question

 

12

I'm fed up with the cloud backup constantly reminding me that I don't have required space and trying to sell me more space! I want to turn off cloud backup and delete whatever is there. I can't find a way to do that nor can I get any email or phone assistance to do this. I'm fed up with the popups!