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Issue abstract: Cloud Cleaner isn’t working on Google Drive.
Detailed description: When I try to use Cloud Cleaner on Google Drive, it either starts scanning then stops after a few minutes (like it’s timing out), or it immediately displays a message that it can’t connect. Windows, programs, and drivers are all up to date. I have a good Internet connection (Download speed: 933 Mbps; Upload speed: 946 Mbps). I’m not running a VPN. I’ve tried clearing my browser cache. I’ve tried to initiate the cleaning from multiple devices. I’ve spent hours searching the Internet (in multiple languages) for a solution and, to no avail, I’ve tried the meager few that I’ve found (and they didn’t exactly inspire confidence that they would help in the first place). So, I’m out of ideas, and have received zero benefit from the Cloud Cleaner service. Any suggestions better than “Turn off your firewall!” would be greatly appreciated.
Product & version number: Norton Utilities Ultimate, version 26.3.18484.8780
OS details: Windows 11
What is the error message you are seeing?
“We can’t seem to connect
Make sure you’re connected to the internet and reopen this app. Doesn’t work? Please see our support article for help.”
If you have any supporting screenshots, please add them:
Ja der er en nyer udgave 8888 jeg vil høre om det det kan være fix i den men det kan være de har lavet lidt af det
Jeg har info til dig når 26.3 final kommer så vil den fejl være fix det kan være at det først er 26.3 miner men de vil fixe fejlen der kommer en miner det er sikkert der er nemlig en ting som de måske vil springe over men der vil blive lavet i mineren når den rigtige patch note kommer så vil du få den men først når den er klar jeg har den nok max 14 dage
jeg kan sagtens logge på på min version jeg har den nye version 8888 der virker
det fint men jeg vil give det vidre jeg vil få info inden for 3 til 5 dage
Same problem as described. Has worked before, but then stopped. I disconnected or revoked any privileges with Norton and Google, and uninstalled Utilities Ultimate. Reinstalled clean and still nothing.
Der er ingen info om det men husk at det er ikke final version af 26.3 den er ikke kommet endnu så ta de rolig hvis det var final version skulle du være mere bange men det er ikke final
26.3 er en beta så der er ting der virker i 26.1 som ikke virker nu jeg kan selv finde nogle men 26.3 er stadig bedre end 26.1 mange af de store major fejl i 26.1 de er ikke væk men er mere stabil nu så du nemmer kan bruge dem nu så før du er sur så vent på final version den kan rette meget en beta er en beta du kan trække dig ud af den hvis du er sur men det vil jeg ikke hvis jeg var dig det er ikke nemt at være med i nortons beta program lige nu har 26.3 3 giga fejl det er dem de kæmper med lige nu så dine trælse fejl kan være de springer over men så fixer de dem hurtig efter i en miner det er deres giga de går efter og de 6 hotfix kun dem jeg vil sige din er under hotfix fejlene
I’m having that problem with connecting too. I would like to clean 5.3 GB of duplicate files but I get the “we can’t seem to connect” page with every attempt despite having an over 400 MBS download.
norton utilities cant clean duplikatet files and picture but in the next update of clean junk it is meant to be in it if my info is right so use a other program to it if my info is ok it should be in norton utilities 26.4 big but it is only maybe ass it was plan to 26.2 ore 26.3 but ass norton utilities got so many bugs the patch name was change to 26.3 and 26.33 and
then 26.4 26.3 and 26.33 is just 2 major bugfix patch and there is more then you think but you cant put new thing in a ustabile system that is what 26.3 and 26.33 is fixing and that is why 26.4 is so big ass all that was meant to be in them got move to 26.4 so 2 major and the normal big do you se how big that can be
