Cloud scan failed

Hi ,

 

i scan a folder , then click on " i think i am infected " and download NPE from update NIS .

 

then i run NPE and scan system and show 2 files to me ( unknow ) .

 

when i try use Cloud Scan , show " Cloud Scan Failed " .

 

please visit attachment log file " Info20130219105932 " but community law do not allow . ( not valid exention for upload )

 

 Amir