I am basically computer illiterate, so please be patient with me...
I was receiving the 5013,3 Error Message and I followed the instructions listed on the support page (https://support.norton.com/sp/en/us/home/current/solutions/v67301753_EndUserProfile_en_us), but found I did not have the Base Filtering Engine.
I did some research and found instructions for a fix on this forum (see below). I eagerly began follwing the instructions, and everything seemed to be going great until I got to #12 when I realized I had misread #1!!!! The instructions said "Run Norton Removal Tool" and my brain somehow was stuck on "Run Norton Power Eraser."
SO, in reality I have done steps 2-10. I have NOT restarted, and I have NOT removed Norton 360 from my computer. I'm terrified that I have doomed myself to the blue screen that SUBASH_PRABU warned about... what do I do now?
Thanks in advance to anyone who is willing and able to help!
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12-16-2011 08:20 PM - edited 12-16-2011 08:21 PM
Hi
Welcome to Norton Community. Follow the steps as given below do not miss anything or skip anything or swap any steps. If you do these thing you will end up getting a Blue Screen Error (computer Crash).
1. Run Norton Removal Tool
2. Restart the Computer
3. Save the attached file to your Desktop and rename it as BFE.reg
4. Doublick the BFE.reg file
5. Accept the Prompts
6. Open Run(Win key + r)->Type regedit
7. Goto HKEY_LOCAL_MACHINE --> SYSTEM --> CurrentControlSet --> services --> BFE
8. Right click on the BFE select Permissions-> Add --> Advanced --> Find now
9. Among the list select Everyone. (Check the below image for reference)
10. OK --> OK --> Put a check mark next to Full Control --> OK
11. Restart the Computer
12. Install your Norton Product from here.
13. Run Live Update.
