Hi,
I have Norton 360 3.5.2.11. Diagnostic test brings: 360 has detected inoperable hardware device (HP C6380 printer). Device is disabled (code 22). Plug and play ROOT\MULTIFUNCTION\0000
The printer is working though. Have updated drivers. Afraid that this will become big problem if not sorted. Any advice welcome.
Thanks,
Simpkins
>I have Norton 360 3.5.2.11. Diagnostic test brings: 360 has detected inoperable hardware device
>(HP C6380 printer). Device is disabled (code 22). Plug and play ROOT\MULTIFUNCTION\0000
Wonderful !!!
I'm getting this one
(WD FireWire HD Compatable Device). Device is disabled (code 22). Plug and play ROOT\UNKNOWN\0000
It's a Western Digital 360 Gig external drive and it works fine in Windows Explorer.
Hi
What o/s are you using? Are you using Win 7?
I am using Windows 7 and went to the Microsoft site to confirm that this drive is compatible with Win 7.
Jim
Hi, Thanks for responding. No, I’m using Vista Home Premium. S
Why is there no response? You ask a question, I reply, you ignore. Advice would be appreciated. Thanks
Hi Simpkins
Have you tried perhaps unplugging and reconnecting your printer. I'm sorry, but I don't know what code 22 means.
In my case, the device is an external drive with USB and a firewire port. I have never used that FireWire port.
The diagnostic recommends running Device Manager. I did that and saw that code 22. I think the "error" is
being reported by Windows (win 7) to Norton-360
I disabled the device and reenabled it and the error changed to "Code 10 - device won't start" and that's what
N-360 Diagnostic Report is now reporting.The drive IS working fine on the USB connection.
[edit: Resized image to fit.]
I've changed my mind. The problem might be in Windows, but I think it was CAUSED by N-360.
I have a new laptop. The only disks I've ever inserted are the ones I used to create a recovery set and the Norton 360 install. I just went to install a new program and the DVD drive is inoperative. Registry errors.
Hi,
Can you download and install Gear drivers, which may fix your issue. You can find the steps to download and install Gear drivers from this Web page.
http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20090310173953EN
Vineeth--
Hi jimvee
Did your laptop come already with Win 7 installed? Perhaps it needs to have the chip driver updated. Another possibility is that some sort of malware is interrupting also. As a first step, I would recommend running a full system scan with the free version of Malwarebytes.
Download the free version, install and update then run a FULL scan. After the scan completes you should post the logs back to this thread.
You can find Malwarebytes here
http://www.filehippo.com/download_malwarebytes_anti_malware/
It is a safer location to get the program from than malwarebytes themselves because the malware writers sometimes will block sites where you can get the security programs from.
No. This laptop came with Vista. I have the Win 7 update disk but can't use it. Vista is fully updated as of about 10 minutes ago, I downloaded Malware bytes and ran it. No errors. Here's part of the log in case you want the version numbers.
Here is the error from the diagnostic report
And (finally) the result from Device Manager
Check for solutions hasn't told me anything. I've been tempted to disable or uninstall the drive but don't want to do anything fatal.
Jim
<<edit: resized images for fit>>
The DVD drive on my laptop is fixed. I followed the troubleshooter on the HP site and it led me to download fixit from Microsoft. That worked. I still have the code 10 on my WD FireWire drive tho. It doesn't seem to be affecting me, as that drive works OK.
Jim
