Some of the most frequently asked questions in response to a Forum Member's issue are:
What Norton product are you using?
What is the Version number?
What Operating System?
What Service Pack level?
...and so on. It is then up to the thread author to try and locate all of the information requested.
The Norton Autofix tool in the Norton 2012 products now has the capability of collecting some basic information about the user's Norton product and their Windows Operating System. This information can be copied to the clipboard and pasted directly into a thread reply.
To access this feature:
Open the main Norton interface and click Support > Get Support.
Norton Autofix will then scan the system for issues.
When the scan completes, there will be an option to copy the results to the clipboard (circled in red below). Click on this link to copy the results to the clipboard.
Click Close to finish.
The benefit of using this approach to collect information about the user's system is that Norton Autofix will attempt to resolve any issues that it detects in the first instance. If it can't fix them directly, then the error information will be included in the 'Copy to Clipboard' results.
The format of the results is as follows:
Norton Product
Norton Product Version Number
Norton Error Codes
Windows Operating System Name
Windows Version / Service Pack
Norton Autofix Results
Some examples of the Norton Autofix results:
Windows Vista and NIS 2012:
Norton Internet Security 19.1.1.3 Error: 0, 0 Windows Vista (TM) Home Premium 6002.18484.x86fre.vistasp2_gdr.110617-0336 Norton Autofix Results: 0 item(s)
Windows 7, NIS 2012 and NO internet connection:
Norton Internet Security 19.1.1.3 Error: 0, 0 Windows 7 Home Premium 7601.17640.x86fre.win7sp1_gdr.110622-1506 Norton Autofix Results: 1 item(s) Internet Connectivity :: Skipped
Some of the most frequently asked questions in response to a Forum Member's issue are:
What Norton product are you using?
What is the Version number?
What Operating System?
What Service Pack level?
...and so on. It is then up to the thread author to try and locate all of the information requested.
The Norton Autofix tool in the Norton 2012 products now has the capability of collecting some basic information about the user's Norton product and their Windows Operating System. This information can be copied to the clipboard and pasted directly into a thread reply.
To access this feature:
Open the main Norton interface and click Support > Get Support.
Norton Autofix will then scan the system for issues.
When the scan completes, there will be an option to copy the results to the clipboard (circled in red below). Click on this link to copy the results to the clipboard.
Click Close to finish.
The benefit of using this approach to collect information about the user's system is that Norton Autofix will attempt to resolve any issues that it detects in the first instance. If it can't fix them directly, then the error information will be included in the 'Copy to Clipboard' results.
The format of the results is as follows:
Norton Product
Norton Product Version Number
Norton Error Codes
Windows Operating System Name
Windows Version / Service Pack
Norton Autofix Results
Some examples of the Norton Autofix results:
Windows Vista and NIS 2012:
Norton Internet Security 19.1.1.3 Error: 0, 0 Windows Vista (TM) Home Premium 6002.18484.x86fre.vistasp2_gdr.110617-0336 Norton Autofix Results: 0 item(s)
Windows 7, NIS 2012 and NO internet connection:
Norton Internet Security 19.1.1.3 Error: 0, 0 Windows 7 Home Premium 7601.17640.x86fre.win7sp1_gdr.110622-1506 Norton Autofix Results: 1 item(s) Internet Connectivity :: Skipped