Comcast Norton Internet Security, Program Rules seeing NAT addresses with VPN

I am using Norton Internet Security v21.2.0.38 from Comcast.

 

I have a VPN pipe setup using the software from Viscosity. The VPN provider
gives me the IP address 10.9.0.109. I can route out thru this VPN pipe, but I want to make sure
all my traffic is thru this VPN pipe using Norton "Program Rules"

 

I have setup and tired many "Program Rules" but they never see the 10.9.0.109 address.

I have a drop dead rule as the last rule and in the log it shows the ip address of 10.9.0.109
but the "Allow"  rule for 10.9.0.109 above it is not followed...

 

I am guessing that the 10.9.0.109 is a NAT'ed address from my VPN provider.

 

Should Norton see these addresses? Is there something special I have to setup to see NAT'ed addresses???

 

Is this NAT problem from Comcast's version of Norton???

 

I have local Non-VPN NAT 192.168.1.x and Norton does not see these either...

 

Thank you for your help.

 

I am using Norton Internet Security v21.2.0.38 from Comcast.

 

I have a VPN pipe setup using the software from Viscosity. The VPN provider
gives me the IP address 10.9.0.109. I can route out thru this VPN pipe, but I want to make sure
all my traffic is thru this VPN pipe using Norton "Program Rules"

 

I have setup and tired many "Program Rules" but they never see the 10.9.0.109 address.

I have a drop dead rule as the last rule and in the log it shows the ip address of 10.9.0.109
but the "Allow"  rule for 10.9.0.109 above it is not followed...

 

I am guessing that the 10.9.0.109 is a NAT'ed address from my VPN provider.

 

Should Norton see these addresses? Is there something special I have to setup to see NAT'ed addresses???

 

Is this NAT problem from Comcast's version of Norton???

 

I have local Non-VPN NAT 192.168.1.x and Norton does not see these either...

 

Thank you for your help.

 

Hi ClayNKuky,

 

Are you in fact a Comcast Business Class customer?  I am not aware of the differences between the Norotn Internet Security Online that is provided to you and the retail Norton Internet Security. 

 

If no one can help you here, you may desire to try on the Comcast Business Security Board:

 

http://forums.businesshelp.comcast.com/t5/Security-Norton-Internet/bd-p/Security

 

<edit>  Sorry - whilel I was researching the correct Comcast Board to provide you - I see you have been provided an answer.

Thank you for your help and suggestions... I will check them out and report back ...

 

Tks again..

I do see the 10. addresses in my network map in Norton but the rule or any runle,  that I setup will not accept...

 

I have spent way toooo much time on this ..

 

Thank you for all your help...

Maybe I am missing something or not understanding, but why are you wanting to create program rules in this situation?  As long as the VPN program has an access permission of "Auto" or "Allow" in the Norton Firewall Program Rules, you shouldn't have to worry about IP addresses.  Are you actually having connectivity issues?