Comcast Security Suite - how to find activated computers?

Norton Security | Norton Internet Security
1

Hi,

 

I'm a computer consultant and Comcast customer.  When I would work on people's computers at my house I would put Comcast Security Suite on there for them if they were a Comcast customer.  At first when I downloaded it from security.comcast.net,  it asked for the Comcast username and password and I would put theirs in but then a few months ago it stopped asking.  I figured Comcast figured as long as you are on a Comcast connection they would not ask you anymore.  Last night I was working on a laptop that I replace a failed drive in and when it went to activate Comcast Security Suite it came up and said I had too many activations and listed the last few computers I had worked on.  I called Comcast and Norton support but either was able to answer my question effectively.  My questions are..

 

1.  How do I bring up a list of all the computers activated on my account, I would like to remove them.  I know in the Norton branded version there is an account tab  you can click on but I don't see that in the Comcast branded one.

 

2.  If I de-activate a computer, will that user just have to re-activate on their end or completely remove and then re-install Comcast Internet Security?  If they have to do that, I'd like to pre-warn them.

 

3.  In the future, can I just install Comcast Internet Security and then not activate it and then the customer can just do that at their house or by installing from my house is my info already in the computer?

 

Thanks

2

Hi texaspete:

 

Your post will probably get moved to Other Norton Products as this is to do with the Comcast version.  So far as I know, all Comcast downloads and activations are handled through their operations.  From what I recall, Comcast allows up to 10 installations per customer, so the list of activations should be available on your Comcast account.

 

If they do need to uninstall, and reinstall in order to match the subscription to their own account, warn them to back up their logins and cards first.  That is a question that only Comcast can answer.  I don't know if they have another method of sorting out activations.  Having the customer uninstall and reinstall, activating through their own account may not remove the machine info from your account.  That may also have to be done manually by Comcast.

 

With the regular brand of Norton products even trials are noted on the user account.  Downloading Comcast may show on your Comcast account.

 

Have you checked the Comcast users forum for more information.  Yank is very effective on that forum, and he is often here, although Christmas is a bit iffy.

3
texaspete wrote:

Hi,

 

I'm a computer consultant and Comcast customer.  When I would work on people's computers at my house I would put Comcast Security Suite on there for them if they were a Comcast customer.  At first when I downloaded it from security.comcast.net,  it asked for the Comcast username and password and I would put theirs in but then a few months ago it stopped asking. 

.

I know what you are talking about in regards to the "not asking for the user name/password anymore".  Below is a screenshot of what I get at present.  I do have NSS installed on my XP system (not this PC), and no matter if I am logged into my Comcast account or not, my Serivce PIN info is shown.  I mention this as I will ask if the information shown on yours is the same and if in fact it is the for "your installation" or the PIN for one of the other instalations you have done?

 

 

 

Norton installer when already installed on system.PNG

 

 

 

 

I figured Comcast figured as long as you are on a Comcast connection they would not ask you anymore.  Last night I was working on a laptop that I replace a failed drive in and when it went to activate Comcast Security Suite it came up and said I had too many activations and listed the last few computers I had worked on.  I called Comcast and Norton support but either was able to answer my question effectively. 

 

I have to ask you if you have a business account, or have a residential account because each has a different number of permitted "users" of NSS.  Per an FAQ on theNSS:

"The Norton Security Suite can be downloaded on up to seven (7) computers for residential customers.  Business Class Internet customers can download the Norton Security Suite Business Edition on up to 25 computers."

.

If you have exceeded 7 (25) then you would have too many activations.  I am also curious if perhaps while Comcast was asking for the log-in and you were using different log-ins ( they were listed as different activations on different accounts).  Thus  not counting against the total number on your account.  Now that the log-in requests are not needed anynmore, they have maxed out your account.   I think this is something we need to get figured out so we know what to tell your other customers.

 

 

 My questions are..

 

1.  How do I bring up a list of all the computers activated on my account, I would like to remove them.  I know in the Norton branded version there is an account tab  you can click on but I don't see that in the Comcast branded one.

 

Unfortunely NSS does not have the "My Account" function as the account is controlled by Comcast, rather than a paid license thru Norton.  You may also notice that the Subscription Status ( Days Remaining) is also missing.

 

2.  If I de-activate a computer, will that user just have to re-activate on their end or completely remove and then re-install Comcast Internet Security?  If they have to do that, I'd like to pre-warn them.

 

That is difficult to say, as I have never run into this situation before, and doubt that Comcast has either.  I am not sure what exactly happens with the deactivation of NSS by Comcast.  Some different things come into play, as there are no product keys, but there are PINS.  More on that later.  My guess would be that once they were deactivated, an uninstall and reinstall would be required (and I would recommend it) so the users could be sure to save the Identity Safe Passwords and log-ins to merge back into the new installs.

 

3.  In the future, can I just install Comcast Internet Security and then not activate it and then the customer can just do that at their house or by installing from my house is my info already in the computer?

 

I am not sure, but my best guess would be no - you'd be downloading on your account - which appears to have already exceeded the max number of installs.

 

Thanks

As promised, a quick comment about the lack of Product Keys in NSS.  NSS uses PINS although they are not required to install NSS, but I do believe that is how they track the Number of Installs for each account.   So I am thinkking that if you check  the PINS, you will find the same PIN used for all of the latest installs.   You could email the woners and provide the info on how to find the PINS and have them get back to you with the PIN and you could compare them and see where you stand.  I would then say that any you have done in the past that does not have the same PIN as your install, would not need to have anything done to them - they should be fine, but the ones with your PIN would need something done to them. 

.

Your PIN number is stored in Norton Security_PIN.txt in the following location:

 

In Windows 7 or Windows Vista: C:\Users\\Documents\Symantec\Norton Security_PIN.txt

In Windows XP: C:\Documents and Settings\\My Documents\Symantec\Norton Security_PIN.txt

.

Once you provide answers to the questions above (so I have more info), I will be glad to do some more research on this and contact some of the Comcast staff I work with on the forums and see if they can gather some guidance.

4

@texpete,

Since you posted the same info on the Comcast Forum, I answered it over there also and we can work on it there as it will be easier than going back and forth between the two forums.

5

Thanks, Yank.  We really appreciate your able assistance on this one.  :smileyhappy:

6

Info:  Got it sorted with the gracious suggestion from the OP to get back with all the folks who may have an activation problem at a later date.  OP will provide links for the users to insatll NSS themselves using their log-ins. 

 

I feel this is a  case of where the OP was doing above and beyond to help out his customers and insure they were protected and things just didn't work out as planned.  However the OP should be commended for his efforts.