Comcast version of Norton not recognized by SSL VPN provider

Norton Security | Norton Internet Security
21

 

jmasgalas wrote:

What is the best way to contact them? Since we as a company do not own their product I am finding it hard to get a hold of someone via phone. This is causing headaches for us.

 

This is not the venue for this type of discussion. If you would like to contact Symantec regarding product compatibility issues, please contact me via email (my address is visible on my user profile -- just click my name) with a description of your issue. Thanks.

 

22

Hi everyone,

 

Our team is doing some further research on this issue to find the cause of this problem. When we get more information, we will post it here. Thanks for letting us know about the problem. I'm sorry I don't have more info at this time, but when more becomes available I'll let you know.

23

Thanks. I will wait to see what you guys find. This is frustrating for the end user.

24

Hello all,

 

We're working in with OPSWAT to ensure that the product distributed by Comcast, "Norton Security Suite", is properly detected by F5, Juniper, and other SSL VPN providers. The estimate for proper detection of this product is mid-April and this is dependent on how quickly F5, Juniper, and others roll out updates to the end points.

 

Regards,

Brad

25

Thanks keep us updated!

26

Support for the Comcast branded version of Norton was included in the update to our framework that we rolled out yesterday. F5, Juniper, Cisco and the others should be updating their own products over the next couple of days.

27

Any word on when F5, Juniper, Cisco and the others will complete their testing on the framework changes to the Comcast version of Norton 360?

28

Has anyone been able to successfully connect yet?   Have F5, Juniper or Cisco completed their testing on the framework changes to the Comcast version of Norton 360?

29

Hello "win64",

 

The updates should be available by now. Can you elaborate on the issue that you are seeing?

 

Thank you,

Brad

30

I'm not seeing any issue yet.  I just wanted to make sure that the solution was available so that we could install the latest version of F5 Network with the fix at work.  Once they have installed the new version at work, I will download the Comcast version and try it again.  Thanks

31

Thank you, and please let me know if you experience any problems.

 

Brad