Comment puis-je recevoir les e-mails Norton en français au lieu du néerlandais?

Norton Security | Norton Internet Security
1

Je reçois toujours les e-mails liés à mon abonnement Norton en néerlandais et je souhaiterais les recevoir en français mais je ne trouve pas de paramètre permettant de changer la langue dans laquelle me sont envoyés les e-mails liés au compte Norton…

2

Hello @FREDERIC_STUTTMANN
To change the language of your Norton emails from Dutch to French, you should first try adjusting your browser’s language settings and checking your Norton account profile. If this does not work, the most effective solution is to contact Norton Support directly to request a manual update to your preferred communication language.

Update Language Settings

  • Adjust Browser Language: Norton’s email language is often determined by your web browser’s primary language setting at the time you access their website.
    1. Open your web browser’s settings.
    2. Find the Language section.
    3. Add French to your preferred languages list and set it as the primary or default language.
    4. Restart your browser.
    5. Sign in to your My Norton portal account. The site should now display in French. This may prompt their systems to send future emails in French as well.
  • Check Account Profile:
    1. In your Norton account, navigate to the Account Settings tab.
    2. Click the Edit icon next to your personal information or email preferences.
    3. Ensure your country/region information is correct, as this can affect language settings.
    4. Save any changes.

Contact Norton Support
If you have tried the above steps and continue to receive emails in Dutch, especially subscription or marketing emails, the issue likely needs manual intervention from Norton’s side.

  • Reach out to customer support: Visit the Norton Support page to find options for live chat or phone support.
  • Explain the issue: Clearly state that you are receiving emails in Dutch but want to receive them in French, and that the self-service options have not worked. Community forum users have indicated that support agents can update the communication language in their back-end systems.

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In addition to account and browser language settings, the most critical factor affecting your email language from Norton is often your registered country/region, which might default to one of the official languages of that location.

Here are the specific settings and actions you should verify:

  • Billing Country/Region: Norton’s system often ties the communication language to the country you selected during signup or the country associated with your billing information.
    • Sign in to your My Norton portal.
    • Go to the Account Settings tab.
    • Click the Edit icon next to your name/address/mobile phone information.
    • Ensure the Country/Region is set to the correct location. If you are in a multilingual country like Belgium, this setting may default to Dutch (as you’ve experienced), which necessitates the next step.
  • Communication Preferences Tab: Within the Account Settings, there is a separate section for “Email preferences” or “Communication preferences”. While this usually manages the types of emails you receive (e.g., promotions, newsletters, required messages), check it thoroughly for any explicit language selection options that might exist for your specific account version.
  • In-Product Language Settings: The language setting within your installed Norton 360 application itself can also be adjusted, although this affects the application interface, not necessarily the emails.
    1. Open the Norton application on your computer.
    2. Click the Settings (gear) icon.
    3. Select Administrative Settings.
    4. Look for a Language or Region Settings option and ensure it is set to French.

The Decisive Factor: Live Support
As you are still receiving emails in Dutch despite your presumed preferences, the situation matches common issues reported in Norton community forums. The consensus is that the language preference for marketing and subscription emails is often hardcoded in their back-end system based on your initial registration country and cannot be changed through the self-service portal alone.

Your most reliable course of action is to contact Norton Support directly (via live chat or phone). Explain the situation and request that a support agent manually update your communication language preference to French in their internal systems.

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Can I change the language of emails from Norton?
Yes, you can change the language of emails from Norton through a combination of checking your account settings, adjusting your browser preferences, and, most effectively, by directly contacting Norton customer support

How to Change the Email Language

  1. Check Your Norton Account Settings:
  • Sign in to your account on the My Norton portal.
  • Go to Account Settings and check both your personal information (name, address, country/region) and any specific Email preferences sections. Ensure all information is correct and look for a language selector.
  1. Adjust Your Browser’s Language:
  • The language of the Norton website is often determined by your web browser’s default language.
  • Change your browser’s primary language setting to French (or your desired language) in the browser’s settings menu, restart the browser, and then sign into the Norton portal again. This can sometimes force the language change through their system.
  1. Contact Norton Support Directly:
  • This is often the most reliable method, especially for subscription or marketing emails. The language setting for these emails is sometimes hardcoded in Norton’s back-end systems.
  • Visit Norton Support for options like live chat or phone support.
  • Explain to the agent that you are receiving emails in an undesired language (e.g., Dutch) and would like them manually switched to your preferred language (e.g., French). Support agents can update this setting in their internal tools.

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