Communication Error

Hi all

 

I am having a problem with my Live Updates not fully installing ( I am running System Works 2006 Version 9.00). This version doesn't have 'Details' button, so I can only see '10 of 19' or '1 of 2' etc.

Support suggest an updated version might solve these problems, although I see from another thread there are major problems with newer versions failing to complete as well....

 

When I go to the update download page and follow instructions to get he upgrade ( I have to do this manually as Nortons cannot recognize which version I have) I get a 'Communication Error'. If I double click on' Download' in that box, it goes to 'Ready' but nothing happens.

 

What to do?

 

TIA

Dave