HI,
MY NAME IS HODO
YESTERDAY, I FOUND I HAD ADWARE ON MY COMPUTER, I PAID 69.00 FOR NORTON TO REMOVE IT.
THEY DID NOT, THEY EVEN DENIED THAT THERE WAS A PROBLEM.
SO I CONTACTED ANOTHER NORTON TECHNICIAN WHO FINALLY ACKNOWLEDED THAT THERE WAS ADWARE.
EVEN AFTER THAT I HAD TO INSTALL MICROSOFFT SECURITY ESSENTIALS TO REMOVE THIS.
I PAID 69.00 FOR NOTHING.
AFTER I SCREAMED AND SCREAMED THEY GAVE ME 365 DAYS RENEWAL SUBSCRIPTION THIS IS FINE BUT I STILL WANT SOME COMPENSATION, AS NORTON DID NOT REMOVE ANYTHING.
FURTHERMORE, THE TECHNICIANS DID NOT MAKE ME AWAREOF THE TERMS AND CONDITIONS EVEN THOUGH I ASKED THEM SEVERAL TIMES.
NORTON DID NOT REMOVE ANYTHING.
IF I DO NOT GET AT LEAST SOME OF MY MONEY BACK, I WILL SUE. FOR FALSE ADVERTISING.
PLEASE GET BACK TO ME AS I DO NOT NO YOUR COMPLAINT PROCEEDURE.