I had an unpleasant experience with my Windows 10 tablet, and looking for insights. Norton chat felt the router security had been compromised, and that its password needed to be changed, and suggested since stopping to use the wireless was not an option, that I post here, as well as contact the ISP. The ISP's tech decided that I was either paranoid or stoned and hallucinating it all, and my report was not valid. He also said that Norton was wrong, that their hotel network is 100% safe and hack proof, and requested that I stop using Norton and the Norton firewall, and HotspotVPN, because they're completely unnecessary in their safe environment. I refused; no open hotel wireless is secure (I get warning dialogues about it being an open network several times daily from Norton and my VPN). Insert a lot of sarcastic condescending pseudo support mind games from their tech here. So. Here's what was going on with the tablet; I was watching an old TV show on YouTube, and the touch screen started sparkling all over with the indicator rings that appear if you touch the screen, very fast. The Bluetooth mouse couldn't control anything through it, so I shut it off, assuming that it could be an error from that source. It wasn't, and the problem continued. Next, the Firefox window I had been watching video in full screen left full screen mode, minimized itself; a small, empty, unlabeled black window appeared, then a dialogue saying my webcam was requesting location services permissions. You can't access the webcam from the desktop or toolbar at the bottom of the screen, so accidentally clicking it is impossible, and I was not in physical contact with it nor the Bluetooth keyboard. The behavior was similar to watching someone poking around, using remote desktop. At this point, I hard shut down the tablet, waited a couple minutes, then rebooted. Zero strange behavior since. ISP decided this was proof it wasn't real, that if my computer was attacked, it would continue indiscriminately for hours. No, that would be signs of malware infection, not compromised security. Any insights into what occurred? Thanks