Recently I upgraded Windows 7 Home Premium to Windiows 8 PRo, 32-bit.
Yesterday, I started up my computer after putting it to sleep mode and discovered that the machine had recovered from a complete crash.
The Windows System Logs show:
- Bugcheck error 1001 with a reference to a large MEMORY.dmp file
- Kernel-Power critical 41 "The system has rebooted without cleanly shutting down first"
- EventLog 6008 "The previous system shutdown at 12:57:38 on 31/10/2012 was unexpected"
The link to the mini DMP file is: https://skydrive.live.com/redir?resid=406683A2A2B2A7FB!130
This issue was reported on the Microsoft Community board and this is their analysis:
BugCheck 9F, {4, 12c, 8654bd40, 8109ab14}
Unable to load image \SystemRoot\System32\Drivers\NIS\1402000.013\SRTSP.SYS, Win32 error 0n2 *** WARNING: Unable to verify timestamp for SRTSP.SYS *** ERROR: Module load completed but symbols could not be loaded for SRTSP.SYS Can't retrieve thread context, Win32 error 0n30
The SRTSP.SYS is a Norton driver that caused a conflict and a system crash. Can this be prevented or is this a bug?