I bought one of those licenses for NIS that let you run the license on three computers. I have the product key for this and an email with a "download" button. However, the download button does not invoke any downloading of NIS (I'm simply brought to the Norton site where my product keys are held). Also, since my computer died I do not want to waste another license on the newly bought computer - I want to use the same license. In the product key area (on the Norton site) it says that I have two un-activated keys and one activated one. So, if I install NIS on my bran new PC I don't want to use up on of the free keys.
Does that make sense?
Here is what I'd like to know and do
1) where do I download NIS?
2) after installing NIS on my new machine I wish to activate the original key
If your old computer is still accessible then you can uninstall it from the computer while connected to the internet. This should free up the activation that your Norton account currently shows.
If your old computer is not usable any more then I would recommend that you install NIS 2011 on the new computer and go ahead and activate it with the product key from your Norton account.
Does your new computer have a security software installed on it? Most new computers have at least a trial version of some security software. Please check this carefully and do NOT proceed with installing NIS 2011 until we get any current security software removed. Please let us know which security software the new computer has and we can help you find a removal tool to remove it completely.
Initially it will likely show two activations used but this is not a problem. Just contact Customer Service and explain what happened and they will adjust your activations appropriately. This is not uncommon and customer service is very good with this kind of thing. This is the link for USA/Canada or you can choose a different lanugage if needed. Please note that the Chat option is the best choice as it will be a lot faster than email.
You can download the English version of NIS 2011 from here. Please let me know if you need a different language and I will provide the appropriate link.
If you previously backed up your Identity Safe and have access to the backup, this can be restored once you install NIS 2011.
Be sure to run Live Update repeatedly (rebooting as requested) until it reports there are no more updates.
Hope this helps and please let us know how it goes.
" If your old computer is still accessible then you can uninstall it from the computer while connected to the internet. This should free up the activation that your Norton account currently shows.
If your old computer is not usable any more then I would recommend that you install NIS 2011 on the new computer and go ahead and activate it with the product key from your Norton account."
My old computer is completely dead - the motherboard died.
"Does your new computer have a security software installed on it? Most new computers have at least a trial version of some security software. Please check this carefully and do NOT proceed with installing NIS 2011 until we get any current security software removed. Please let us know which security software the new computer has and we can help you find a removal tool to remove it completely."
My computer has security software, but it is from a different vendor.
"Initially it will likely show two activations used but this is not a problem. Just contact Customer Service and explain what happened and they will adjust your activations appropriately. This is not uncommon and customer service is very good with this kind of thing. This is the link for USA/Canada or you can choose a different lanugage if needed. Please note that the Chat option is the best choice as it will be a lot faster than email."
I'll call customer care
"You can download the English version of NIS 2011 from here. Please let me know if you need a different language and I will provide the appropriate link."
done
"If you previously backed up your Identity Safe and have access to the backup, this can be restored once you install NIS 2011."
I don't know what Identity Safe is, but I have an image on a separate hard drive to restore programs and data - this works for hard drive failure
"Be sure to run Live Update repeatedly (rebooting as requested) until it reports there are no more updates.
Hope this helps and please let us know how it goes."
My computer has security software, but it is from a different vendor.
I will have to activate another license and try calling customer support.
Hi David,
Can you tell us what security software is currently installed on your new computer?
You should NOT attempt to install NIS until this is removed properly. Installing NIS on a computer which already has another security software installed is likely to cause problems with NIS.
If you tell us what security software is on there we can help you locate a removal tool to remove it properly. Uninstalling through Control panel only can leave things behind which can cause problems with your new security software (NIS).
<< My old computer is completely dead - the motherboard died. >>
When you get all this sorted out on the new computer, if you have personal files on the old computer you can probably pull them off the hard drive by connecting the hard drive to the new computer via an adapter that plugs into USB on the new computer.
You can get these quite cheaply from people like NewEgg
I bought this one BYTECC BT-300 USB 2.0 to IDE/SATA Adapter for $20 and it enables you to connect to USB all sorts of hard drives, IDE, SATA, laptop or full size ..... and it's saved my bacon a few times.
Or you can buy a similar unit as an box and keep the old hard drive in it as an external hard drive but I'd format it after you've taken off it what you need,
"If you previously backed up your Identity Safe and have access to the backup, this can be restored once you install NIS 2011."
I don't know what Identity Safe is, but I have an image on a separate hard drive to restore programs and data - this works for hard drive failure
Hi David,
Identity Safe is a feature whereby NIS stores things like login information (user name and passwords) for websites that you have an account on.
Do you use this feature?
If you do use this feature, please let me know. There is a way to restore this information from your old hard drive into the new installation of NIS 2011 even if you did not perform an explicit backup.
This will usually work, however do you know what version year of NIS you had on the old computer? Was it NIS 2010, 2011 or some older version?
I've installed NIS using one of the two un-activated license onto my new computer which came with Windows 7 (with plans on calling Customer Care a few days from now). However, my software needs Windows XP 64-bit. So, I'll be installing Windows XP 64-bit on to the new computer.
What this will mean is that I might need to figure out how to uninstall NIS so that I don't waste a license.
I'll respond to the other posts later tonight or tomorrow (there's a lot going on where I'm at right now).
I've installed NIS using one of the two un-activated license onto my new computer which came with Windows 7 (with plans on calling Customer Care a few days from now). However, my software needs Windows XP 64-bit. So, I'll be installing Windows XP 64-bit on to the new computer.
What this will mean is that I might need to figure out how to uninstall NIS so that I don't waste a license.
I'll respond to the other posts later tonight or tomorrow (there's a lot going on where I'm at right now).
David
HI David,
We would never laugh at anyone. Which software needs 64 bit XP? Certainly not NIS.
If you uninstall NIS while connected to the Internet, it should subtract from your licenses used. Otherwise, once again customer service will make the adjustment.
Just so you know, if you are planning on doing a dual-boot scenario between 32 and 64 bit XP it would count as two licenses used. But if 64 bit XP is going to outright replace the 32 bit version (e.g., you have only one version of OS) then it would still just take up the single license.
Customer service will make the appropriate adjustments and once again Chat is the best option for speedier service.
This is an interesting question actually. NIS itself is 32 bit but is fully compatible with Windows 64 bit. There are many users on the forum here running NIS with 64 bit Windows.
However, Windows XP 64 bit is quite rare and if you look at the System Requirements page it shows XP 32 bit but only mentions 64 bit for Vista and Windows 7.
On the computer which died, what version of Windows did you have? Was NIS installed on it?
To my knowledge only the Symantec Corporate products work on XP 64 bit. 64 bit XP Pro is very rare in the consumer world but more common in business environments.
I bought one of those licenses for NIS that let you run the license on three computers. I have the product key for this and an email with a "download" button. However, the download button does not invoke any downloading of NIS (I'm simply brought to the Norton site where my product keys are held). Also, since my computer died I do not want to waste another license on the newly bought computer - I want to use the same license. In the product key area (on the Norton site) it says that I have two un-activated keys and one activated one. So, if I install NIS on my bran new PC I don't want to use up on of the free keys.
Does that make sense?
Here is what I'd like to know and do
1) where do I download NIS?
2) after installing NIS on my new machine I wish to activate the original key
"If you previously backed up your Identity Safe and have access to the backup, this can be restored once you install NIS 2011."
I don't know what Identity Safe is, but I have an image on a separate hard drive to restore programs and data - this works for hard drive failure
Hi David,
Identity Safe is a feature whereby NIS stores things like login information (user name and passwords) for websites that you have an account on.
Do you use this feature?
If you do use this feature, please let me know. There is a way to restore this information from your old hard drive into the new installation of NIS 2011 even if you did not perform an explicit backup.
This will usually work, however do you know what version year of NIS you had on the old computer? Was it NIS 2010, 2011 or some older version?
Best wishes.
Allen
Hi Allen,
I did not use Identity Safe. I can see this on the browser, but I never used it since I prefer to keep passwords in my head.
I believe I had NIS2010 on the old computer that crashed.
<< My old computer is completely dead - the motherboard died. >>
When you get all this sorted out on the new computer, if you have personal files on the old computer you can probably pull them off the hard drive by connecting the hard drive to the new computer via an adapter that plugs into USB on the new computer.
You can get these quite cheaply from people like NewEgg
I bought this one BYTECC BT-300 USB 2.0 to IDE/SATA Adapter for $20 and it enables you to connect to USB all sorts of hard drives, IDE, SATA, laptop or full size ..... and it's saved my bacon a few times.
Or you can buy a similar unit as an box and keep the old hard drive in it as an external hard drive but I'd format it after you've taken off it what you need,
Hi huwyngr,
Thanks for the help. I was able to plug the harddrive from the computer that died directly into the motherboard of the new computer without any adpators. This was very convenient since I was working for a client when my computer died unexpectidly.
