64 bit XP was so early in the 64 bit arena for Windows OS. The technology was not even really perfected at that time.
David, I'm still curious what you had on your old computer? From the wording of your original post I believed you had NIS installed on it already.
Best wishes.
Allen
Hi Allen,
The old computer that died had Windows XP Pro 32-bit and thus there weren't any conflicts with any software that I had including NIS2010. Yes, I had NIS2010 installed on the old computer.
If you are out helping clients one of those adapters is probably worth thinking about because of the flexibility (mine even handles 5.25 drives it says <g>)
How are you going to work through the issue since NIS does not support 64 bit XP?
Best wishes.
Allen
Hi Allen,
I'm not planning on connecting Windows XP 64-bit computer to the internet.
David
Hi David,
Can't get much safer than that! The only other thing to be careful about is plugging in CD's or USB flash drives, etc which could have a potential infection which could be transferred to your computer.
If in doubt be sure to scan the media on a computer with NIS installed to be sure it is clean before you plug it into your XP 64 bit computer.
I was not successful in reaching Customer Care. It is a very, very long story (recovering from computer crashes), but the solution is this: right now I need two of my product keys back - I have zero.
You can choose CHAT or Email; phone may have a long wait time and feedback from users tells us that CHAT is by far the best at resolving problems.
Note that that link is to the USA/CAN website so if you are located elsewhere I'm sure you will be able to find the equivalent location on your local Symantec website; some pages have a link at the top right where you can select the country you are located in.
If you can get through it should be very quick and straightforward and we get very good feedback from users on this when they go via Chat.
I'm not sure what to do. I've sent an email describing my problem, but when I visit my account page (where you see the keys and whatnot) it still says I have zero license left. I should have one license free.
I'm not sure what to do. I've sent an email describing my problem, but when I visit my account page (where you see the keys and whatnot) it still says I have zero license left. I should have one license free.
David
Hi David,
When did you send the email? Have you tried the Chat option? Chat will always give you the fastest resolution.
After installing NIS I had a few days before virus protection stopped working completely so I sent an email.
I got a response 12/9 indicating "changes" to my account had been made, however it wasn't made clear what was done, the response was vague and when I visited my account page it showed that no licenses were available.
I sent a second email asking why I could not see the licenses. I got a reponse back saying that it takes "24 to 48" hours before the changes are updated.
I'll wait another day to see if the license become available.
The only other thing to be careful about is plugging in CD's or USB flash drives, etc which could have a potential infection which could be transferred to your computer.